Job Title:

Inside Sales Representative

Summary:

Drive Profitable Growth Through Inside Sales

As an Inside Sales Representative at Momentive, you will be the customer champion, handling inquiries, samples, and turning leads into sales. Leverage your sales expertise to support both external customers and partners. By working seamlessly with field sales and internal teams, you will free up time for new business acquisition while ensuring exceptional order processing and customer satisfaction – all contributing directly to Momentive's profitable growth.

Responsibilities Include:

This exciting Inside Sales role offers you the chance to be the champion for our customers across 3 Business Units (BUs) and interact with customers in the US and LAM! You will be the first point of contact, guiding existing and prospective clients through the entire Order to Cash (O2C) process.

What You'll Do:

• Be the friendly voice and email pro, handling Tier I & Tier II customer inquiries across all business segments.

  • Tier I: Assist with basic requests like product documentation, technical data sheets, and certificates.

  • Tier II: Tackle complex issues by connecting customers with the right subject matter experts (e.g., Product, Legal).

• Own the sample order journey! Process requests efficiently in Salesforce, ensuring all details are accurate for seamless transfer to our SAP ERP system. You will see it through from creation to customer delivery.

• Become a master of Salesforce & SAP - these are your key tools for success!

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Why You'll Love It:

• Dynamic & Diverse: Work across 3 BUs, gaining exposure to a variety of products and customers.

• Regional Focus: Develop a strong understanding of your specific region's needs.

• Make a Difference: Your smooth O2C execution keeps sales flowing and customers happy!

• Growth Potential: This role is a springboard to exciting opportunities within our company.

Additional responsibility details:

• Keep clients proactively informed about their TIER I + TIER II case status, and sample order status, and take appropriate actions as needed - such as initiating and escalating follow-up with ad-hoc departments to satisfy the case or sample request to completion; maximizing Momentive’s ability to Serve. 
• Act as the front line + sedentary business role (aside from Commercial partners) for all inquiries (phone, email, web) related to sales, products, and services and ensuring customers' satisfaction with products, services, and features. 
• By acting as the front line + sedentary business role (as defined by each BU), this position will adopt a “Farmer” type profile – ultimately, freeing up the time of our field sales account managers so that they can focus their efforts on securing new business for Momentive (“Hunter” type profile). 
• Analyze data from Salesforce reports + dashboards to identify open issues and take appropriate action.
• Analyze customer needs and determine appropriate interface communication flow between Customers, Sales, Logistics, and all other support departments – ADEs, Product Stewardship; Global Trade Compliance; Quality, and Legal (non-exhaustive list).
• Work closely with Commercial communities to provide sedentary sales support.  Overall responsibilities include maintaining static customer accounts, providing admin support as needed, endorsing value-added activities that drive business + profitability growth, and adopting the “Farmer” profile as earlier defined. 
• Build sustainable relationships of trust through open and proactive communication.
• Contributes to internal Self Assessments (AMRS + EUR) for case management audits; employing a unique Inside Sales point of view to ensure compliance.  Led by Global Inside Sales Business Process Owner (BPO).

Qualifications:

The following are required for the role

• 2+ years of demonstrated success in building and managing customer relationships within a sales or service environment (sedentary, field, or similar).

• Proven ability to represent Momentive's brand positively through clear and professional communication (written and verbal)

• Experience developing strong business relationships with internal and external stakeholders, including customers and suppliers.

• Fluent in English and Spanish

• Proficient in Microsoft Word.

• Basic proficiency in Excel.

• Comfort with various technologies used in a business environment.

• Extensive experience managing customer needs in complex, international, and dynamic environments.

• Proven ability to handle multiple customer requests and demands effectively, prioritizing based on urgency and importance.

• Ability to handle multiple requests and demands on time, and prioritize workload depending on customer and business needs for on-time completion of each request.

• Strong business acumen with the ability to take initiative and ownership of challenging customer situations.

• Ability to inspire and coach others by setting a strong example through work ethic and performance.

• Detail-oriented with a focus on accuracy.

• Composed and professional under pressure, with a sense of urgency in completing tasks.

• Excellent organizational skills to manage time effectively and prioritize tasks.

• Flexibility to begin working at 7:00 am.

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The following are preferred for this role

• Possesses hands-on experience working with the SAP Sales & Distribution (SD) module. Familiarity with core functionalities like order processing, pricing, deliveries, and invoicing is preferred.

• Be a confident user of the Archieva application, capable of navigating functionalities relevant to the role (e.g., document management, workflow automation).

• Salesforce experience

• Bachelor's degree

• Prior experience working within the chemical industry

• Portuguese language skills

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Please attach an English version of your CV when submitting your application.

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What We Offer:

At Momentive, we value your well-being and offer competitive total rewards and development programs. Our inclusive culture fosters a strong sense of belonging and provides diverse career opportunities to help you unleash your full potential. Together, through innovative problem-solving and collaboration, we strive to create sustainable solutions that make a meaningful impact. Join our Momentive team to open a bright future. #BePartoftheSolution

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