Essential Functions
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Facilitate client relations for assigned client(s) and acts as the primary liaison/main point of contact between the client and Covius functional departments.
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Organize all communication efforts (meetings, on-site visits, and policy/procedures).
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Foster and promote good will and partnership mentality/culture with client(s).
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Perform required updates to loan production guidelines and maintains proper tracking and reporting on compliance with approved service level agreements, reporting, and client specific requirements as necessary.
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Facilitate, track, and implement client change requests, development and coordination of required contacts, including SoWs, MSAs, Amendments, etc., as well as any program/product changes.
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Review and approve client(s) monthly and semi-monthly invoices to ensure all contractual charges and credits are accurately reflected.
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Assist with testing efforts (SIT, UAT and ORT) for any client related technology changes which is an integral part of the ‘go-live’ decision once testing is complete.
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Work together with and partner with Covius Sales to effectively propose and implement projects resulting from cross-sale efforts.
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Foster strong, long-term partnerships between Covius and the client and promote continuous improvement efforts.
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Demonstrate proactive sales skills by recognizing business expansion opportunities for existing clients.
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This position requires frequent travel up to 20% depending on location or territory.
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Perform other related duties as assigned.
Essential Knowledge, Skills, & Abilities
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Excellent verbal and written communication skills.
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Excellent interpersonal and customer service skills.
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Proficient knowledge of Microsoft Office Suite, including Word, Excel, and PowerPoint.
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Strong analytical and problem-solving skills.
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Requires a high level of time management and self-motivation.
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Ability to prioritize multiple objectives to meet client deadlines and department goals.
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Ability to work in a fast-paced, metrics driven environment.
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Commitment and ability to cultivate a diverse and inclusive work environment.
Education
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Bachelor’s degree in relevant field or equivalent combination of experience and education
Experience
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3+ years of Mortgage Servicing experience required.
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Previous relationship management experience preferred.
Compensation and Benefits
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Covius offers an extensive benefits package for all employees, including medical, dental, vision and 401k!
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Compensation: $102,000 - $125,000/year, with 20% AIP
Application Guidelines:
For best consideration, please submit your resume and application materials by February 13th, 2024. Review of applications will begin immediately.
Working Conditions
Work is performed in a climate controlled indoor administrative office setting. The noise level in the work environment is usually quiet to moderate, depending upon the office or meeting location.
Physical Demands and Activities
While performing the duties of this job, the employee is frequently required to communicate. The employee frequently is required to remain stationary. The employee is occasionally required to move about the office, operate a computer and other office machinery, such as calculator, copy machine, and computer printer; occasionally position self to maintain files; occasionally moves boxes weighing up to 10 lbs. Close and distance observation required with ability to observe objects at close range in presence of glare or bright lighting (e.g., computer screen). Must possess the ability to communicate information and ideas so others will understand and have the ability to interact with external and internal stakeholders.
Covius is committed to equal opportunity in all employment practices to all qualified applicants and employees without regard to race, color, religion, gender, gender identity, age, national origin, pregnancy, disability, genetics, marital status, military or veteran status or any other protected category as established by local, state, and federal law. This policy applies to all aspects of the employment relationship including recruitment and hiring, placement, promotion, transfer, compensation, disciplinary action, layoff, leaves of absence, training, and termination. All such employment decisions will be made without unlawful discrimination based on any prohibited basis.
The essential functions, working conditions and physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Please note that all job descriptions are not intended to be all-inclusive. This job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job. Employees may be required to perform other duties at any time with or without notice to meet the ongoing needs of the organization.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
