Business Operations, Manager

• Manage and mentor a team, fostering an environment of continuous improvement and innovation.
• Assess new initiatives based on strategic alignment, potential impact, resource requirements, and feasibility.
• Serve as the liaison between multiple departments, ensuring clear communication and collaboration throughout the intake and implementation processes.
• Ensure that reports and dashboards to communicate operational metrics to stakeholders and management.are accessible, up-to-date, and provide clear insights to support decision-making.
• Develop comprehensive strategies to enhance efficiency, including defining goals, action plans, and performance indicators.
• Coordinate and schedule external communications, supporting the entire Operations organization, while partnering closely with Marketing and Growth.
• Ensure that detailed documentation of processes, workflows, and standard operating procedures (SOPs) are maintained.
• Assess potential risks and propose mitigation strategies to ensure business operations are resilient and compliant.
• Track and report on project progress to ensure that projects are delivered on time and within budget.
• Provide Operations leadership with operational KPI’s and reporting from software utilized by the team.
• Collaborate with Operations leadership to support team members’ needs and build team culture

• Bachelor’s degree required or equivalent years of applicable experience
• 3-6 years experience
• Proven track record leveraging technology to deliver great customer experience
• Real estate experience preferred but not required 
• Success working in a deadline driven environment, under high demand
• Experience with Hubspot, Salesforce or equivalent CRM  to create reports, visualizations and dashboards
• Proven ability to prioritize tasks and work well in a fast-paced, high-growth environment
• Work in a remote, fast-paced, dynamic environment with autonomy using the highest degree of integrity and sound judgment
• Strong technical aptitude and advanced experience in Google Suite, Excel, task management software, Trello and other task management software preferred

• Able to multitask, prioritize, and manage time efficiently
• Goal-oriented, organized team player
• Strong organizational and process management skills
• High degree of creativity and problem-solving ability
• Able to analyze data and statistics and translate results into better solutions
• Excellent verbal and written communication skills
• Demonstrated system design and documentation skills
• Exceptional collaboration skills with internal and external teams

• Fully remote environment
• Flexible paid time off
• 401k with 4% match (immediate vesting)
• Robust Medical, Dental, & Vision benefits
• Company provided equipment
• Monthly Technology Stipend
• FSA & HSA with employer contributions
• Stock option grant
• Health & Wellness incentives
• 100% Paid Parental Leave

eXp Realty and its affiliated companies are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability or any other characteristic protected by law.