Accounts Receivable, Specialist (REMOTE from South Africa, [BC Canada hours])

Description

• Process all transactions slated for eXpress Pay are processed on a timely basis
• Assist AST with HubSpot A/R enquiries, responding to assigned tickets within 24 hours
• Review and approve/reject all incoming CDN commission deposits 
• Maintain the flow of each method of deposit (FTNI, e-transfer, in-branch, wire transfer, bill payments, bank transfers) 
• Identify commission deposit items on provincial bank statements
• Identify any issues with commission deposits and bring to the attention of Team Lead for solutions
• Communicate with Agents (within eXp and outside brokerages) about the status of A/R
• Communicate with Transactions/Transaction Closing/A/P Teams to identify o/s monies
• Support other departments with the Finance Team when necessary
• Regularly attend Team meetings to keep up with all changes/updates to policy and procedures
• Assist Team Lead with any tasks assigned 
• Other Accountabilities as Assigned

• Perform designated job tasks efficiently and within the provided time frame.
• Maintain regular communication with team members and supervisors through email, instant messaging, video conferences, or other designated communication channels.
• Attend virtual meetings, provide updates on progress, and actively participate in discussions.
• Adhere to company policies and guidelines, including data security and confidentiality.
• Complete assigned projects, assignments, or tasks with attention to detail and quality.
• Manage and prioritize workload effectively to meet deadlines and deliver results.
• Continuously update job knowledge by participating in training opportunities or self-directed learning.
• Collaborate with colleagues on shared documents or projects using remote collaboration tools.
• Take ownership of assigned work and demonstrate initiative in identifying and addressing challenges.
• Ensure availability and responsiveness during agreed-upon working hours.

• Agile/Flexible attitude 
• Strong attention to detail required
• Excellent customer service abilities: written and verbal communication must be superb
• Excellent critical thinking and problem solving skills 
• Team player - able to complete individual tasks as well as work on a team to accomplish a goal
• Experience in the real estate industry strongly preferred
• Excellent communication skills both written and verbal
• Experience in coordinating events and group activities
• Conflict resolution and active listening: ability to assess a customers need or concerns and deliver solutions using critical and creative thinking
• Proficient knowledge of G Suite required; Microsoft Office experience is a bonus
• Remote Work experience required 
• Dedicated home-office/work space 
• Advanced Trello experience preferred
• Aptitude for using online platforms and softwares to work remotely

• High school diploma required or equivalent years of applicable experience
• Associate's degree preferred
• 1+ years experience in Canadian Real Estate is an added advantage
• 1-2 years experience working in Accounts Receivable preferred
• Basic understanding of basic accounting principles
• Prior experience with Broker Wolf experience strongly preferred
• Proficient in Microsoft Office including Word & Excel and Google doc’s required
• Must be comfortable in a remote office environment working with various communication technologies 
• Excellent written and verbal communication skills
• Must be highly flexible, working in a very fast paced environment  and have a strong attention to detail 
• Must have a positive attitude and excellent ability to work independently with little supervision
• Willing to work additional hours if required