NIGHT AUDITOR

Due to an internal promotion, the TownePlace Suites Indianapolis Downtown is seeking a Full Time Night Auditor with excellent people skills.

The TownePlace Suites Indianapolis Downtown is seeking a highly motivated Night Auditor to join our team.  As a Night Auditor, you will be the face of our establishment, providing exceptional customer service to ensure our guests have a memorable experience. As a Night Auditor, you will have the opportunity to interact with a diverse range of individuals and contribute to creating a positive and welcoming environment. If you have a passion for hospitality and enjoy working in a fast-paced, guest-focused environment, we would love to hear from you.

The TownePlace Suites Indianapolis Downtown is located next to Lucas Oil Stadium and near the headquarters of Eli Lilly and Rolls-Royce. The TownePlace Suites Indianapolis is just a short walk from Elevance Health and the Heirloom Event Center, as well as Victory Field, with easy access from I-70/I-65.

Complimentary Associate on-site parking is available, making commuting a breeze.

Come Check Us Out:

What is in it for YOU?

All Associates:

• SAME DAY PAY! Access your pay as you’ve earned it - at no cost to you!
• Vacation Personal days and Holiday pay.
• Access Perks Discounts on Travel, Hotels, Food, Entertainment, Shopping, and more!
• Brand Travel Discounts for Travel and Food & Beverage
• Online Training Courses
• Referral Program and Bonus
• Direct Deposit
• Employee Assistance Program
• Associate of the Month
• Associate of the Year Service Awards

Full-Time Associates:

• Medical, Dental, Vision
• Free Basic Life & Basic Accidental Insurance
• Voluntary Life Insurance Products for Self, Spouse, and Dependents
• Day Care Flex Spending account
• Flexible Health Care Spending Account
• Wellness Program- For those who have Medical on our Anthem plan.
• 401K with a Company match!
• Jury Duty Leave
• Bereavement Leave

Some Key Areas of Responsibility for the Night Auditor include:

• Welcome all guests upon their arrival and provide the guest with a warm welcome.

• Assist guests with check-in and check-out processes, ensuring efficient and accurate completion.
• Respond promptly to guest inquiries and provide personalized recommendations and assistance.
• Ensure that each and every guest has a restful night’s sleep.
• Handle guest concerns and complaints professionally and promptly, ensuring guest satisfaction.
• Process the night audit including guest payments and maintain accurate records of transactions.
• Coordinate with other departments, such as housekeeping and maintenance, to fulfill guest requests and ensure a seamless experience.
• Maintain a clean and organized front desk area, including replenishing supplies and brochures.

Requirements for the Night Auditor include:

• Educational requirements include a high school diploma or equivalent GED certification.
• The ability to work on your own with limited direct supervision.
• Proven customer service experience with a strong guest-focused mentality
• Outstanding time management and organizational skills
• Excellent communication and interpersonal skills for working with guests and other team members.
• Ability to exert up to 50 pounds of force occasionally and or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during the entire shift.

Flexibility to work holidays and weekends.

As a Company, we believe the true success of our operation rests with the associates who bring life to the brick-and-mortar. A great hotel or club is created by great people who perform their jobs to the best of their ability and are always friendly and helpful to the guests. Our associates’ attitude is the mark that sets us apart from other management companies. As the property becomes known for its quality of service and the attitude of its associates, the opportunity for growth and security on the personal level is enhanced. A quality operation begets quality people, and this combination, in turn, yields satisfied guests.

With our commitment to an inclusive workplace, Commonwealth Hotels is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate our associates’ unique differences because that drives curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodation is available for applicants with disabilities. 

EOE/Drug-Free Workplace