Event Registration Specialist (Contract)
Description
- Display strong critical thinking, organizational, and analytical capabilities.
- Ability to effectively prioritize workload on multiple projects & events simultaneously.
- Excellent communication skills including active listening.
- Portray professional presence through superior communication, presentation, promptness, and appearance.
- Ability to solve practical problems
- Ability to maintain high levels of confidentiality.
- Ability to learn new platforms quickly.
- Uses historical knowledge and expertise of event processes to train and supervise event specific customer service teams.
- Completes tasks as assigned by technical project manager and digital project managers
- Well versed in customer service tools and resources.
- Operates independently and identifies appropriate solutions.
- Maintains understanding of revenue and housing department event information and processes.
- Assists in streamlining event CSR team resources, specifically across the larger events.
- Provides excellent customer service to attendees, clients, and vendors.
- Answers and directs incoming calls and emails from attendees, clients, vendors, and team members.
- Maintains a thorough knowledge of registration web sites/tools and event details.
- Effectively uses company resources to organize and relay information needed by team members.
- Handles all proprietary information as confidential.
- Microsoft Office suite program experience, especially Microsoft Excel
- Demonstrate strong verbal and written communication, presentation skills and quantitative abilities.
- Strong project management skills.
- Temporary position with potential for contract extension or conversion
- A collaborative, inclusive and enthusiastic team
- Flexibility in work schedules