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CLIENT SUPPORT SPECIALIST, EAST
Attentive

   Location: Remote

  Time: 2 months ago

 

Why Attentive needs you

    • Respond to Attentive client needs via email and live chat, owning that interaction from inception to resolution
    • Troubleshoot technical platform issues
    • Advise our clients on best-practices with the Attentive platform and its use cases
    • Assist clients with urgent needs and help usher them to the best solutions and across our platform and the business
    • Act as first line of defense for triaging & debugging platform health issues
    • Exceed client expectations on response quality, timeliness of responses and overall customer experience
    • Continuously train to become an expert on the Attentive platform, mobile marketing, and the ecommerce industry
    • Help translate customer feedback into specific product requirements

About you

    • 1+ years of experience
    • 4-year Bachelor’s Degree
    • Prior experience in customer support preferred
    • Keen interest in startups, software, and entrepreneurism
    • Loves working in fast-paced environments
    • Ability to navigate through ambiguity
    • Extremely detail oriented and organized
    • Experience navigating complex work processes, tight timelines, and changing teams
    • Comfortable learning new software (for design, data management, and internal tools)
    • A strong growth mindset
You'll get competitive , from health & wellness to equity, to help you bring your best self to work.
 
For US based applicants:
- The standard base salary for this position is $60,000 annually + equity + benefits
- Our salary ranges are determined by role, level and location
- This role is salaried non-exempt and eligible for overtime compensation
 
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