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REVENUE OPERATIONS ANALYST, SUPPORT OPERATIONS
Attentive

   Location: United states

  Time: 4 months ago

 

 

Why Attentive needs you

    • Lead the setup and administration of Zendesk, ensuring smooth operation of user profiles, ticket handling processes, and system integrations
    • Collaborate closely with cross-functional teams to deploy solutions that enhance customer support workflows and processes
    • Optimize and maintain our Zendesk-based Help Center to empower our teams and customers with efficient resources
    • Educate and support team members on best practices, troubleshooting, and administrative aspects of Zendesk
    • Monitor and evaluate Zendesk's performance metrics to identify improvement areas and enhance the customer support experience
    • Coordinate with internal and external stakeholders to address technical challenges related to Zendesk and its integrations
    • Maintain comprehensive documentation of system updates, operational procedures, and user instructions
    • Stay informed about industry trends and emerging technologies to suggest and apply advancements for improved customer and user experiences
    • Drive strategic planning and project management initiatives, contributing to a Support Operations Roadmap to support departmental and company-wide objectives
    • Manage system administration tasks and develop processes to prioritize configuration changes and feature deployments

About you

    • Affinity for problem solving and crafting creative, reusable solutions
    • Willingness to step out of your comfort zone to try/learn new things
    • Insightful, innovative and adapts well to a dynamic and fast-paced environment
    • BS/BA Degree or equivalent
    • Experience in MarTech/AdTech or a technical service environment not required but preferred
    • Strong communication skills; ability to explain technical concepts to non-technical people
    • A critical thinker with the ability to logically and methodically investigate and problem-solve
    • Code Aptitude: Ability to read and understand HTML/CSS is a plus
    • Familiarity with at least one programming and scripting language (such as JavaScript, SQL) is a plus
    • Familiarity with REST APIs and API documentation
    • Exceptional organization, prioritization, and time-management skills in a fast-paced and demanding environment.
    • Effective cross-department communication