IT OPERATIONS MANAGER

Job Description:

At Pentair, you will work along-side passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life’s essential resources for happier, healthier lives. From our residential and business water solutions to our sustainable innovations and applications, our 10,500 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world.

As a Pentair employee, you would enjoy a wide array of benefit options to help keep you and your family healthy and protected, a generous 401(k) and ESPP to help you save for retirement, plus paid time off and wellness programs to encourage a healthy work/life balance.

We have an opportunity for an IT Operations Manager to join our Golden Valley, MN team. You will lead a dedicated team responsible for maintaining and optimizing the tools and infrastructure that support our global IT operations. This role involves strategic planning, continuous improvement of our IT processes, and ensuring the highest levels of system availability and performance. The ideal candidate will have a strong background in IT infrastructure, a proven track record in team management, and the ability to work collaboratively across different departments.

You will:

• Lead and manage the IT Operations team, providing guidance and support to ensure effective maintenance and optimization of IT tools and infrastructure.
• Develop and implement strategies for IT operations that align with the company’s goals, focusing on scalability, security, and efficiency.
• Oversee the day-to-day operations of IT systems, ensuring reliability and availability of services to support the engineering teams and wider organization.
• Collaborate with IT engineers and architects to understand infrastructure needs and provide the necessary support for infrastructure design and build activities.
• Manage vendor relationships and contracts for IT services and tools, negotiating terms and overseeing service delivery to meet our operational requirements.
• Implement best practices for IT service management, including incident management, change management, and continuous improvement processes.
• Ensure compliance with IT security policies and procedures, conducting regular audits and coordinating with the security team to address vulnerabilities and risks.
• Participate in the disaster recovery planning and execution, ensuring business continuity in the event of system failures or other disruptions.
• Foster a culture of innovation within the IT Operations team, encouraging the exploration and adoption of new technologies and tools to enhance our infrastructure and services.

Key Qualifications: 

• Associate degree required, Bachelor’s degree in Computer Science, Information Technology, or a related field or equivalent preferred.
• Minimum of 8 years of experience in IT operations or infrastructure management, with at least 3 years in a leadership role.
• Strong technical knowledge of IT infrastructure components, including cloud services, networking, storage, and virtualization technologies.
• Experience supporting engineering teams and familiarity with the tools and processes used in IT infrastructure design and build activities.
• Proven ability to manage and lead teams, driving performance and professional development.
• Outstanding communication and interpersonal skills, capable of working collaboratively with multiple departments and stakeholders.

​If you are a strategic thinker with a passion for technology and a track record of leading successful IT operations teams, Pentair offers the perfect platform to propel your career to new heights. We are excited about the prospect of you bringing your unique skills to our team, where you can make a significant impact.

This is a Hybrid role with a onsite and remote schedule in our Golden Valley, MN Office

 Pentair is an Equal Opportunity Employer

Diversity, Equity and Inclusion:

With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.

We take ongoing action to improve the diversity of our workforce by:

• Ensuring leadership involvement and ownership
• Attracting and retaining diverse talent at all levels
• Fostering a globally aware, inclusive culture
• Ensuring our practices are fair and non-discriminatory