Customer Service Representative - Technical Service
- locations
- Manitowoc, WI
- time type
- Full time
- posted on
- Posted Yesterday
- job requisition id
- R19299
Job Description:
The Customer Service Representative will be responsible for taking incoming technical support phone calls, entering caller information into our ERP system and assisting callers with basic technical information.
Reporting directly to the Manager of Technical Service; this position is located in Manitowoc, WI.
What’s in it for you?
- The anticipated hourly pay for this role is: $21.00/hr.
- Excellent customer service skills
- Accuracy and detail oriented
- Proficient typing skills with experience in Outlook, Word and Excel
- Ability to multi-task in a fast-paced call center environment
Major Accountability:
- Excellent customer service skills
- Accuracy and detail oriented
- Proficient typing skills with experience in Outlook, Word and Excel
- Ability to multi-task in a fast-paced call center environment
Key Tasks and Responsibilities:
- Receive incoming phone calls and processing with accuracy into the ERP business system.
- Assist callers with basic technical information.
- Collaborate with call center and technical support personnel.
Position hours/shifts:
8:00 AM – 4:30 PM , 1st shift
Basic Job Requirements:
- High school diploma and a minimum of one year of customer service experience.
*Known as America’s #1 Selling Ice Machine, Manitowoc Ice, a division of Pentair designs and manufactures a complete range of cube, flake, and nugget ice machines, ice storage bins, and ice dispensers with 200+ models in ice-making capacities from 65 to 3,000 pounds per day. Our products can be found in hospitals, schools, hotels, restaurants, and convention centers all over the world.
Diversity, Equity and Inclusion:
With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.
We take ongoing action to improve the diversity of our workforce by:
- Ensuring leadership involvement and ownership
- Attracting and retaining diverse talent at all levels
- Fostering a globally aware, inclusive culture
- Ensuring our practices are fair and non-discriminatory
