Operations Manager
Description
Remote: NC, SC, FL, TN
About Inspire Home Loans
As the proud affiliate lender of Century Communities—one of the nation’s largest homebuilder and industry leader in online sales—we know what it takes to be a market gamechanger, and that includes providing you with all the resources, opportunities and benefits to build a thriving and rewarding career.
Benefits We Offer
Team members enjoy an excellent benefits package that includes medical, dental, vision, 401(k) with employer match, paid time off, and sick leave, plus home and mortgage discounts. We also offer competitive salaries with the potential for discretionary bonuses and/or commission structure (depending on the position).
We Hire The Best
Our mission of financing A Home For Every Dream™ is only possible with the best talent in the industry. If that’s you—if you’re a self-starter, changemaker, and thoughtful collaborator ready to take their career to the next level—then apply today!
What You’ll Do:
The National Processing Manager is responsible for managing the direction and supervision of a Loan Processing team supporting our Builder partners, Century Communities, Century Complete, and our retail channels. The National Processing Manager ensures compliance with Inspire Home Loans Lending Policy to ensure closings occur on time while meeting and/or exceeding set forth guidelines.
Your Key Responsibilities Include:
- Daily Pipeline Management to ensure all loans close as scheduled.
- Assign and monitor Loan Processor workload balance.
- Assist in the ongoing training of all Loan Processors
- Support and mentor staff in daily tasks and provide ongoing assistance troubleshooting complex loan products or questions.
- Monitor the Processing pipeline to ensure all files adhere to regulatory requirements.
- Modify and develop a workflow for Processing Department, as needed.
- Conduct Processing team meetings regularly.
- Willingness to maintain a small pipeline during peak times.
- Works with multiple departments to facilitate post-closing investor conditions.
- Makes decisions on loan requests or suggests alternative solutions to loan issues.
- Be available as a processing resource for Loan Officers, as needed.
- Occasional travel.
- Perform other duties as needed or assigned.
What You Have:
- Strong knowledge of DU and LP AUS programs.
- Full knowledge of FHA, VA, USDA, and Conventional loans.
- Knowledge of first-time homebuyer market, helpful.
- Complete understanding of the life cycle of a loan.
- Proficient in Microsoft Office Suite, Excel, PowerPoint.
- Excellent verbal and written communication skills.
- Excellent presentation skills.
- Strong organizational and problem-solving skills.
- Attention to detail.
- Ability to multi-task and be highly proactive.
- Capability to work in a fast-paced, deadline-driven environment.
- Team-oriented and with a positive attitude.
- Experience managing a large team in a high-volume environment.
- Prior management experience includes interviewing, hiring, performance management, disciplinary actions, training, coaching, and mentoring.
Your Education and Experience:
- A Bachelor's degree or equivalent is preferred.
- Must have 5+ years of mortgage industry experience.
- Prior experience as a processor, underwriter and/or originator required.
- Minimum of 3-5 years of Management or Supervisory experience required.
- Builder experience is preferred.
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