The IT Analyst - Executive Support will be a part of the IT End User Services tower working directly with the Executive Leadership and End User team. You will work under the direction of the IT Infrastructure Manager to perform routine assignments.
As the IT Analyst – Executive Support you will offer direct technical support to our Executive Leadership team and work directly with our End User Service team to manage the support of our Conference Room environment. This role works closely with the IT Infrastructure Manager of End User Services and other peers to manage the services for Executive Leadership and Conference Room. The candidate will provide technical support to board members and travel to board meetings. In addition – to IT Executive Leadership support, the role will provide ongoing support to the conference room environment on a day-to-day basis.
Your responsibilities may include, but are not limited to:
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Provide technical support to executive board meetings and members onsite and offsite
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Work with a sense of urgency to resolve IT executive leadership issues and requests
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Coordinate connectivity issues with on-site network team
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Maintain current stock of executive device travel package
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Provide direct, hands-on, support to executive incidents
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Assist executives with hosting conference room meetings
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Coordinate office moves/reconfiguration with Facilities when necessary
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Provide conference room support onsite and remote locations
You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.
Minimum Qualifications
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Bachelor’s Degree or equivalent work experience
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1+ years of experience in executive IT support
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1+ years of experience using a ITSM tool such as ServiceNow or Remedy/BMC
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1+ years of experience supporting Apple iOS, iPadOS, MacOS with Microsoft Endpoint Manager (Intune)
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1+ years of experience troubleshooting with Microsoft Endpoint Manager (Intune) for application and device registration, compliance, and configuration policies etc.
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1+ years of experience with collaboration applications such as Microsoft Teams, Microsoft 365 Apps for Enterprise such as Outlook, Word, Excel, Viva Engage etc.
Preferred Qualifications
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Knowledge of ITIL processes and metrics
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General working knowledge of the gas and electric utility industry
Disclaimer
The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.
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Work Authorization
Authorized to work in the United States without requiring sponsorship.
Inclusion & Diversity
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.
Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.
By applying, you may be considered for other job opportunities.
Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.
Salary Range:
$77,400.00 - $116,200.00
Posting Start Date:
2024-06-19
Posting End Date (if applicable):
