How You'll Help Us Win:
- Team Management: leading the Help Desk and SysAdmin teams to deliver excellent technical support and customer service, ensuring IT support adheres to service level agreements, providing 24/7 global support, monitoring performance, and managing vendor relationships.
- Microsoft 365 and AD Management: The role requires extensive knowledge of the Azure Management Console and Windows Server, along with managing the company’s Microsoft 365 environment and Active Directory services to ensure best practices in organizational security.
- Network/System Administration: overseeing the maintenance and standardization of network infrastructure to ensure security and performance, managing Microsoft Teams Rooms technology, and updating the team's support documentation.
- Asset Management: implementing device management policies, tracking inventory, ensuring device compliance with security updates, and managing the budget for computer equipment and software to meet business needs.
- Additional Responsibilities:
- Manage, develop and implement Jira Service Management and related support tools to provide the best experience for end-users, as well as Help Desk staff.
- Azure Cloud Administration.
What You'll Need to Succeed:
- Bachelor’s degree in information technology/computer science or commiserate years of professional experience.
- Minimum of 5 years of experience in IT management, with a focus on managing Help Desk team, System Administrators, and general IT operations.
- Proficiency with Microsoft Defender Administration, as well as familiarity with MDM Software, such as MS Intune, and Kandji
- Proficiency with ITIL, Data Retention and Compliance concepts and best practices
- Familiarity with audio visual equipment that supports meeting spaces
- Experience managing Jira Service Management workflows, and a general understanding of the Atlassian ecosystem.
Why You Will Love To Work Here:
- Be part of the most disruptive force in outdoor cooking
- Join a true team working towards a common goal
- Culture of risk-taking, innovation & quality
- So.Much.Food.
- Have an outdoor lover’s paradise in your backyard
- Full medical/dental/vision packages to fit your needs
- 401K to help you plan for the future
- Tuition reimbursement
- Individual professional development programs & initiatives to help you grow professionally
- Great discounts on all things Traeger
- Did we mention all the food?
