UX WRITER & CONVERSATION DESIGNER

UX Writer & Conversation Designer

About our Team

At LexisNexis Intellectual Property (LNIP), we believe that whenever a person works on a patent and understands the future trajectory of a specific technology, that person has the potential to fundamentally change how society operates. We are proud to directly support and serve these innovators in their endeavors to better humankind.

About the Role

As a UX Writer & Conversation Designer at LNIP, you'll play a pivotal role in shaping the user experience of our product suite. From crafting clear and engaging copy to designing intuitive conversation flows for our generative AI experience, you'll collaborate closely with cross-functional teams to elevate our offerings and delight our users.

Are you someone is inspired by the challenge of converting a complex issue into understandable, clear language that empowers the user? Then we are looking for you!

Responsibilities

• Develop and maintain consistent tone, voice, and style for all written content within LNIP products.
• Documenting conversational design, dialog flows, wireframes and templates to improve conversational designs, architecture and strategy.
• Collaborate with various teams to understand user needs and pain points, incorporating insights into content and conversation design.
• Ensure alignment of UX writing and conversation design with overall product goals and user experience objectives.
• Drive the creation and maintenance of the LNIP Content Style Guide.
• Stay abreast of industry trends and best practices to continually enhance our UX writing and conversation design efforts.

Requirements 

• Bachelor’s degree in English, Communications, Linguistics, HCI, or related field.
• Several years’ experience in UX writing for content design, preferably in a tech-focused environments;
• Some experience in conversation design for chatbots, or other conversational interfaces;
• Strong writing and editing skills;
• Knowledge of industry tools and platforms;
• Collaborations and communication skills;
• Analytical and problem-solving skills;

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

We promote a healthy work/life balance across the organization, with various flexible and remote working options available to employees.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.  

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1-855-833-5120.

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