Technology Change Mgmt & Process Optimization Specialist

QUALIFICATIONS:
• Associate, Bachelor’s degree, or equivalent
• ITIL certifications preferred
• Service management tool experience a plus

TECHNICAL SKILLS:
• Knowledge of batch processing.
• Good written communications skills.
• Good change management skills.
• Understanding of change request processes.
• Knowledge of analytical support for system interfaces.
• Ability to escalate issues using good judgment.



ACCOUNTABILITIES:
• Assist with the adhering to the management of the global change and configuration management process.
• Assist with process improvement activities.
• Assist with testing of service management tool.
• Assist with the creation, generation, and maintenance of analysis reports that assist with the continual service improvement.
• Respond to system management alerts to handle system/operations exceptions within the assigned enterprise systems of product offerings.
• Complete business batch processing as directed by department management.
• Provide basic change management support.
• Review all production changes for compliance to the global change and configuration policies quests.

























 

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1-855-833-5120.