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INSTRUCTIONAL DESIGNER
Cognite

  Time: 3 days ago

Cognite - Instructional Designer

Instructional Designer

Bengaluru
Global Customer Success – Industry Innovation and Solutions /
Full-Time /
Hybrid
About Cognite
Embark on a transformative journey with Cognite, a global SaaS forerunner in leveraging data to unravel complex business challenges through our cutting-edge Cognite Data Fusion (CDF) platform. We were awarded the  & . In the realm of industrial digitalization, we stand at the forefront, reshaping the future of Oil & Gas, Manufacturing and Energy sectors. Join us in this venture where data meets ingenuity, and together, we forge the path to a smarter, more connected industrial future.

Learn more about Cognite here

Our values
Impact: Cogniters strive to make an impact in all that they do. We are result-oriented, always asking ourselves “How do I add value to my team, to my company, and most importantly - to our customers?”
Ownership: Cogniters embrace a culture of ownership. We go beyond our comfort zones to contribute to the greater good, fostering inclusivity and sharing responsibilities for challenges and success. 
Relentless: Cogniters are relentless in their pursuit of innovation. We are determined and deliverable (never ruthless or reckless), facing challenges head-on and viewing setbacks as opportunities for growth. 

About Global Customer Success
In Global Customer Success, we build a quality company that helps our customers (and employees!) achieve their desired outcomes with Cognite. We take ownership to ensure that value moves beyond a paper exercise, and is being realized in practice. We have a relentless focus on innovation,  ensuring we fully utilize our peoples' capabilities. We strive for happy and thriving employees, working with engaged customers to expand their usage and impact, and bring back feedback to improve our products. Within Global Customer Success, we emphasise developing repeatable and scalable offerings to maximize the outcomes of our investments as a company.



The Cognite Academy provides training and content that helps the ecosystem of customers and partners to get the most out of Cognite products. A world-class academy powers value creation and speed through scalable, low-effort onboarding and self-service documentation and training. Target users are primarily technical audiences such as data engineers, software developers, and data scientists as well as users of Cognite applications. Cognite Academy uses multiple mediums such as a Documentation portal, e-learning with courses and certifications, and in-person and online workshops. The Academy team works closely with other teams and domain experts in Cognite to develop content and training materials on how to work with Cognite products.

Responsibilities:

    • As an Instructional Designer in the Academy, you will be dealing with redesigning courses, developing entire courses or curriculums, and creating training materials, such as e-learning courses, learning paths, micro-learning courses etc. 
    • Creating engaging learning activities and compelling course content ​​that enhances retention and transfer, and enhance the learning process
    • Working with subject matter experts and identifying target audience’s training needs.
    • Conduct instructional research and analysis on learners and contexts
    • Investigating the needs of the defined target user group(s) such as data engineers/data scientists, data managers, software developers, and Cognite application end-users
    • Create supporting material/media (audio, video, simulations, role plays, games etc), in various authoring tools
    • Implementing new courses and coding tasks in our LMS system
    • Designing and developing formative assessments in different tools (Skilljar, Genially, Active Presenter, MS Forms, Google Forms etc)
    • Designing and developing exams for certification programs
    • Contribute to the development of tools and learning community  
    • Be engaged in Cognite´s ecosystem of customers, partners, and the community at large 
    • Influence the culture of the world's best Customer Success team

If you were working in this position next week, you'd have the opportunity to:

    • Flex your instructional design muscles by analyzing training needs for our JavaScript SDK with project teams, product managers, and developers and customer and partner organizations
    • Design and develop a series of e-learning courses based on webinars on a Cognite application
    • Use your creativity to create formative assessments in Genially and software simulations in Active Presenter for our data engineer courses
    • Draft an onboarding webinar with subject matter experts
    • Help develop the evaluation criteria of e-learning courses we develop
    • Use your HTML and LMS skills to build a learning path page in Skilljar, our LMS system

Requirements

    • Proven working experience (2 to 5 years) as instructional designer in SAAS industry. 
    • Highly experienced with instructional technology and excellent knowledge of learning theories and instructional design models (ADDIE is a plus).
    • Basic HTML knowledge, and solid knowledge of course development software, and authoring tools, such as Active Presenter, Vyond, Genially, and at least one Learning Management System (Skilljar is a plus).
    • Visual design skills and ability to storyboard (Adobe Creative, Miro, or other tools).
    • Social media editing skills and ability to prepare, upload and maintain video materials on YouTube, Vimeo, or similar.
    • Basic project management skills and agile way of working.
    • Excellent communication skills (oral and written) and ability to write engaging scripts.
    • Enjoy new technologies and want to improve your tools and programming skills (Python, HTML, eLearning tool, Adobe Premiere Pro, etc)
    • Get excited by delivering impact for target users and customers. 
    • Enjoy challenges, take initiative and execute. 
    • Able to understand and communicate with both a technical audience and application users.
    • Excellent verbal and written communication skills in English. 


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