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ACADEMY ENGINEER
Cognite

  Time: 3 days ago

Cognite - Academy Engineer

Academy Engineer

Bengaluru
Global Customer Success – Industry Innovation and Solutions /
Full-Time /
Hybrid
About Cognite
Embark on a transformative journey with Cognite, a global SaaS forerunner in leveraging data to unravel complex business challenges through our cutting-edge Cognite Data Fusion (CDF) platform. We were awarded the  & . In the realm of industrial digitalization, we stand at the forefront, reshaping the future of Oil & Gas, Manufacturing and Energy sectors. Join us in this venture where data meets ingenuity, and together, we forge the path to a smarter, more connected industrial future.

Learn more about Cognite here

Our values
Impact: Cogniters strive to make an impact in all that they do. We are result-oriented, always asking ourselves “How do I add value to my team, to my company, and most importantly - to our customers?”
Ownership: Cogniters embrace a culture of ownership. We go beyond our comfort zones to contribute to the greater good, fostering inclusivity and sharing responsibilities for challenges and success. 
Relentless: Cogniters are relentless in their pursuit of innovation. We are determined and deliverable (never ruthless or reckless), facing challenges head-on and viewing setbacks as opportunities for growth. 

About Global Customer Success
In Global Customer Success, we build a quality company that helps our customers (and employees!) achieve their desired outcomes with Cognite. We take ownership to ensure that value moves beyond a paper exercise, and is being realized in practice. We have a relentless focus on innovation,  ensuring we fully utilize our peoples' capabilities. We strive for happy and thriving employees, working with engaged customers to expand their usage and impact, and bring back feedback to improve our products. Within Global Customer Success, we emphasise developing repeatable and scalable offerings to maximize the outcomes of our investments as a company.



The Cognite Academy provides training and content that helps the ecosystem of customers and partners to get the most out of Cognite products. A world-class academy powers value creation and speed through scalable, low-effort onboarding and self-service documentation and training. Target users are primarily technical audiences such as data engineers, software developers, and data scientists as well as users of Cognite applications. Cognite Academy uses multiple mediums such as a Documentation portal, e-learning with courses and certifications, and in-person and online workshops. The Academy team works closely with other teams and domain experts in Cognite to develop content and training materials on how to work with Cognite products.

As an event coordinator in Cognite Academy, you will be organizing and facilitating classroom and remote training sessions for technical and non-technical audiences, primarily in Cognite’s customer and partner network. 

You’d have the opportunity to:

    • Use your organizational skills when organizing and building out Academy training
    • Manage training courses and certification projects from analysis to completion
    • Reporting on training consumption and satisfaction

Tasks and Responsibilities

    • Facilitate and deliver engaging and informative training events that deliver on the defined learning objectives
    • Automate, document, and templatize event registration and organization to enable scaling to wider audiences
    • Create and update content for own and subject matter expert’s presentations
    • Answer questions during and after the events and collect responses from subject matter experts
    • Collect, analyze, and present participant feedback and make improvements to trainings
    • Create microlearning videos and make them available to learners
    • Work with instructional designers to develop learning objectives for training events
    • Collaborate with different departments, Subject Matter Experts to develop and deliver engaging and interactive sessions that deliver the learning objectives
    • Contribute to the development of tools and learning community 
    • Be engaged in Cognite´s ecosystem of customers, partners, and the community at large 
    • Influence the culture of the world's best Customer Success team!
    • Prepare promotional materials for events like emails, articles, banners, etc.

Requirements

    • Enjoys public speaking in English and has a positive and dynamic delivery
    • Organized and can stay on top of multiple projects running simultaneously
    • Has a keen eye for detail
    • Enjoys challenges, takes initiative, and executes 
    • Enjoys new technologies and wants to improve tools and skills (like HTML, e-learning tools, Google Drive, etc.)
    • Curious to explore webinars, video editing, and interactivity tools
    • Able to think on their feet to solve unexpected issues during live events
    • Basic project management skills and agile way of working
    • Can communicate with subject matter experts and both technical and non-technical audiences
    • Excited to learn about Cognite’s technology, even if you don’t have a background in IT or any of the industries we work with
    • Get excited by delivering impact for target users and customers 
    • Excellent verbal and written communication skills in English
    • Familiarity with instructional design principles and the ADDIE process is a plus
 Join the global Cognite Community!

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