PEOPLES BANK CUSTOMER SERVICE REPRESENTATIVE (BANK

Position Title: Customer Service Representative, Sr Customer Service Representative

Office: Burlington Office

Office Hours: Monday – Friday 9:00 am to 5:30 pm and Saturday 9:00 am to 1:00 pm|36-40 Hours per week

Reports to: Retail Operations Manager

A Day in Your Life at Peoples Bank:

As a Customer Service Representative, you will provide new and existing customers with high quality service and specialize in assessing customer needs. You will be able to perform teller transactions and maintenance with a high regard to detail, anticipate customer needs, and recommend products and services in a professional, courteous, and friendly manner.

Your Primary Responsibilities Would Include:

• Providing our customers with a high level of service.
• Accurately processing customer checking, savings, loan, and CD transactions.
• Performing customer and account level maintenance.
• Processing customer inquiries such as account, loan, debit card, account transfers and research requests.
• Assessing customer needs and make product/service recommendations or appropriately refer to our banking partners.

What You Bring to the Team:

• You have a High School Diploma, G.E.D. or equivalent.
• You are enthusiastic about providing a high level of customer service.
• You have a minimum two-years’ customer service and cash handling experience.
• You preferably have some experience with Outlook, Word, and Excel preferred.
• You can perform multiple tasks simultaneously.
• You have strong interpersonal skills including professional etiquette and service mentality.
• You are skilled at business communication, both verbal and written.
• You have a strong professional demeanor and high regard for confidentiality.
• You can travel to other Peoples Bank locations and off-site for meetings and/or training as required.
• You have the ability to model the Peoples Bank Mission, Vision, and Values.

This position description is not intended to cover or contain a comprehensive list of all functions, duties or responsibilities that are required in this position. Functions, duties, or responsibilities are subject to change at any time with or without notice.

*For a comprehensive job description please contact HR department at Human.Resources@PeoplesBank-wa.com

The Bank’s Commitment to You:

We ensure that YOU are provided with dedicated, tailored support from our existing team. We admire your passion for growth and self-fulfillment, so we offer engaging professional development and career advancement opportunities. In addition, you will be working with a widely supportive HR team with a wealth of knowledge across a variety of areas.

For over 100 years, Peoples Bank’s philosophy of “People First” has created an unwavering commitment to our employees, customer, and local communities. Our purpose is to serve our communities with honesty, integrity, respect, and commitment – and our promise, “A Higher Level of Service” always starts and ends with people. We strive to be the “Best Community Bank in the Pacific Northwest” and that endeavor includes being the “Best Employer in the Pacific Northwest”.

Our Employees Enjoy Generous Benefits:

• We share our success with you through Profit Sharing, Incentives, and other Bonus Structures, based on your position.
• We enjoy a healthy work/life balance by offering 12 days of paid vacation, 2 paid wellness days, 2 days of paid community service time, as well as paid sick leave that is accrued based on hours worked. Our employees will also enjoy 11 paid holidays throughout the calendar year.
• We understand that wellness needs can look different for everybody, so we provide a full suite of Health benefits to employees and their families that includes Medical, Dental and Vision Insurance, Mental Health Resources, and a $200 annual reimbursement for wellness related expenses.
• We invest in your financial security by providing an 8% 401(k) employer match and safety net of life and disability plans.

EEO Statement(s):

At Peoples Bank, we know we are better together. We are dedicated to crafting an inclusive and equitable workplace that represents the diverse communities we serve. If you’re excited about the job, we encourage you to apply, all experiences are welcome. Peoples Bank is proud to be an equal opportunity workplace and affirmative action employer.