Electronic Funds Operations Assistant Manager
Barkley Financial Center | Hybrid Work from Home (2 days in-office per week)
Bellingham, WA
Monday – Friday 8:00 am to 5:00 pm | 40 hours per week
A Day in Your Life at Peoples Bank:
As an Electronic Funds Operations Assistant Manager, you will primarily be the main resource for the Electronic Funds Operations team. You will be supervising, training and providing guidance to department staff including individual staff development and coaching. You will work with the Electronic Funds Operations Manager to ensure the day-to-day functions are performed efficiently. Additionally, you will act as the project manager for projects as assigned.
Your Primary Responsibilities Would Include:
- You will be responsible for department in absence of department manager.
- You will be providing support and act as a resource for bank Automated Clearing House (ACH) and wire transfer procedures.
- You will obtain and maintain VISA certifications.
- You will be coordinating projects with FIS and new vendors.
- You will evaluate debit card fraud trends and take preventative action as necessary.
- You will escalate risk concerns to department manager and/or Fraud Investigations Department.
- You will assist with card related tasks including but not limited to electronic funds transfer (EFT) disputes, maintenance and inventories.
- You will be a resource for support and research of staff questions regarding process and procedure for the department as related to Bank Operations policy and procedure.
- You will provide support to bank and department employees for all functions and escalations.
You will be responsible for supporting the department manager in feedback for annual performance reviews, employee coaching, maintaining the annual business continuity plan by updating and testing, cross training department functions to ensure adequate coverage, GL certifications for assigned general ledger accounts, analyzing processes, evaluating alternatives and implementing solutions to create department efficiencies. - You will assist in the creation and update of all department policies and procedures.
- You will work in conjunction with Training Department on Wire and EFT Dispute Training classes.
What You Bring to the Team:
1. You have a High School Diploma, G.E.D. or equivalent.
2. You have a strong knowledge of Bank operations, policies and procedures.
3. You have a minimum 3-4 years Bank Operations experience.
4. You may have a minimum of 2 years’ supervisory experience.
5. You have expanded knowledge of bank Automated Clearing House (ACH) and wire transfer procedures.
6. You have the ability to work with minimal supervision and have excellent organizational, problem-solving, and decision-making skills.
7. You possess strong technical and analytical skills with a strong aptitude with information technology.
8. You are proficient in Windows Office Suite (Word, Excel, Outlook)
9. You are skilled at business communication, both verbal and written.
10. You have strong interpersonal skills including professional etiquette and service mentality.
11. You have a strong professional demeanor and high regard for confidentiality.
12. You can travel to other Peoples Bank locations and off-site for meetings and/or training as required.
13. You have the ability to model the Peoples Bank Mission, Vision, and Values.
This position description is not intended to cover or contain a comprehensive list of all functions, duties or responsibilities that are required in this position. Functions, duties, or responsibilities are subject to change at any time with or without notice.
*For a comprehensive job description please contact HR department at Human.Resources@PeoplesBank-wa.com
The Bank’s Commitment to You:
We ensure that YOU are provided with dedicated, tailored support from our existing team. We admire your passion for growth and self-fulfillment, so we offer engaging professional development and career advancement opportunities. In addition, you will be working with a widely supportive HR team with a wealth of knowledge across a variety of areas.
For over 100 years, Peoples Bank’s philosophy of “People First” has created an unwavering commitment to our employees, customer, and local communities. Our purpose is to serve our communities with honesty, integrity, respect, and commitment – and our promise, “A Higher Level of Service” always starts and ends with people. We strive to be the “Best Community Bank in the Pacific Northwest” and that endeavor includes being the “Best Employer in the Pacific Northwest”.
Our Employees Enjoy Generous Benefits:
- We share our success with you through Profit Sharing, Incentives, and other Bonus Structures, based on your position.
- We enjoy a healthy work/life balance by offering 12 days of paid vacation, 2 paid wellness days, 2 days of paid community service time, as well as paid sick leave that is accrued based on hours worked. Our employees will also enjoy 11 paid holidays throughout the calendar year.
- We understand that wellness needs can look different for everybody, so we provide a full suite of Health benefits to employees and their families that includes Medical, Dental and Vision Insurance, Mental Health Resources, and a $200 annual reimbursement for wellness related expenses.
- We invest in your financial security by providing an 8% 401(k) employer match and safety net of life and disability plans.
EEO Statement(s):
At Peoples Bank, we know we are better together. We are dedicated to crafting an inclusive and equitable workplace that represents the diverse communities we serve. If you’re excited about the job, we encourage you to apply, all experiences are welcome. Peoples Bank is proud to be an equal opportunity workplace and affirmative action employer.
