Fraud Investigations Assistant Manager
Barkley Financial Center- Laurel Building | Hybrid Work from Home (3 days per week in office)
Bellingham, WA
Monday – Friday 8:00 am to 5:00 pm | 40 hours per week
A Day in Your Life at Peoples Bank:
As a Fraud Investigations Assistant Manager, you will be responsible for the coordination and documentation of all programs within the Fraud Investigations Department and will oversee the completion of tasks according to regulatory guidelines. You will review and make decisions about anti-money laundering and fraud cases. You will ensure that system configurations and thresholds are set appropriately and monitor for system updates and changes. You will also provide supervision, training, and guidance to department staff including individual staff development and coaching. In addition, you will act as the project manager for projects as assigned.
Your Primary Responsibilities Would Include:
- Monitoring the completion of daily activities and customer due diligence processes to mitigate customer or bank losses and comply with the Bank Secrecy Act.
- Supporting and acting as back up for all department tasks and functions.
- Serving as an escalation point for support and high-risk customer situations.
- Assisting in the completion of OFAC and Anti-Money Laundering (AML) alerts, as needed.
- Monitoring high risk situations, analyzing the effectiveness of controls, and escalating to Fraud Investigations Manager or other members of leadership to ensure appropriate actions are taken and mitigated in the future.
- Complying with all Federal and State regulations.
- Maintaining department standard operating procedures (SOPs) to ensure accuracy and completion.
- Acting as project manager for BSA compliance and fraud projects as assigned.
- Providing general administrative support for Fraud Investigations Department.
- Maintaining departmental BSA and Fraud standard operating procedures.
- Providing supervision, training and guidance to department staff, including one on ones and staff development.
What You Bring to the Team:
- You have a High School Diploma, G.E.D. or equivalent.
- You have a minimum of 5 years of Retail Banking or Bank Operations experience.
- You have Bank fraud or other fraud investigative experience.
- You have previous experience supervising others.
- You are proficient in Windows Office Suite (Word, Excel, Outlook)
- You have strong analytical skills and the ability to learn from experience and adjust processes accordingly.
- You have the ability to multitask and handle interruptions while remaining focused on priorities.
- You work with minimal supervision and have excellent organizational, problem-solving, and decision-making skills.
- You have strong interpersonal skills including professional etiquette and service mentality.
- You are skilled at business communication, both verbal and written.
- You have a strong professional demeanor and high regard for confidentiality.
- You can travel to other Peoples Bank locations and off-site for meetings and/or training as required.
- You have the ability to model the Peoples Bank Mission, Vision, and Values.
This position description is not intended to cover or contain a comprehensive list of all functions, duties or responsibilities that are required in this position. Functions, duties, or responsibilities are subject to change at any time with or without notice.
*For a comprehensive job description please contact HR department at Human.Resources@PeoplesBank-wa.com
The Bank’s Commitment to You:
We ensure that YOU are provided with dedicated, tailored support from our existing team. We admire your passion for growth and self-fulfillment, so we offer engaging professional development and career advancement opportunities. In addition, you will be working with a widely supportive HR team with a wealth of knowledge across a variety of areas.
For over 100 years, Peoples Bank’s philosophy of “People First” has created an unwavering commitment to our employees, customer, and local communities. Our purpose is to serve our communities with honesty, integrity, respect, and commitment – and our promise, “A Higher Level of Service” always starts and ends with people. We strive to be the “Best Community Bank in the Pacific Northwest” and that endeavor includes being the “Best Employer in the Pacific Northwest”.
Our Employees Enjoy Generous Benefits:
- We are proud to offer hybrid work from home options for most non-customer facing positions.
- We share our success with you through Profit Sharing, Incentives, and other Bonus Structures, based on your position.
- We enjoy a healthy work/life balance by offering 12 days of paid vacation, 2 paid wellness days, 2 days of paid community service time, as well as paid sick leave that is accrued based on hours worked. Our employees will also enjoy 11 paid holidays throughout the calendar year.
- We understand that wellness needs can look different for everybody, so we provide a full suite of Health benefits to employees and their families that includes Medical, Dental and Vision Insurance, Mental Health Resources, and a $200 annual reimbursement for wellness related expenses.
- We invest in your financial security by providing an 8% 401(k) employer match and safety net of life and disability plans.
EEO Statement(s):
At Peoples Bank, we know we are better together. We are dedicated to crafting an inclusive and equitable workplace that represents the diverse communities we serve. If you’re excited about the job, we encourage you to apply, all experiences are welcome. Peoples Bank is proud to be an equal opportunity workplace and affirmative action employer.
