Job Summary

The Operations Manager is responsible for continually focusing on achieving highest level of service and department profitability through revenue generation, cost controls, guest satisfaction and developing Team members, while maintaining the integrity of the hotel.

Responsibilities

Main Tasks

• Ensure that Team members are at all times attentive, friendly, courteous and efficient in their interactions with guests, management, vendors and other Team members.
• Assists in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting lunches and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.
• Tour the operating departments, daily making adjustments as needed via department heads.
• Attends staff meetings, including training sessions presented by managers and self-using the steps to effective training according to Wyndham standards.
• Actively be involved in developing Team members for future advancement through competency training and corporate sponsored training programs as assigned by Supervisor.
• Maintain contact with and monitor the development of trainees.
• Adhere to all Wyndham policies and procedures and train new Team members to ensure compliance.
• Assists in the Wyndham’s budget process as required.
• Ensure that training in service standards is taking place in each department according to Wyndham standards.
• Assist in creating a positive team-oriented environment which focuses on the guest, through Team member development and motivation.
• Inspect rooms and public area regularly with both the Head of Housekeeping and Head of Engineering.

Other Duties

• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
• Motivate and coach personnel according to Wyndham SOP's and ensure that Team members are in compliance to the standards.
• Ensure that all Team members receive fair and equitable treatment according to Wyndham SOP's.

• Be on the floor during peak times, greeting guests and offering assistance to various departments as needed.
• Ensure procedures for handling of the hotel safety specifically with regard to security and monthly safe audits are followed and occur.
• Complete required corporate training modules, and become certified to train those as required.
• Must then communicate, lead, delegate or implement activities.
• Manager must research possible activity ideas, trying or sampling new activities and evaluating them as needed. Must stay informed about new trends to offer popular activities. Activities may include sporting, games, events, tastings, workshops etc.
• Works together with Special Events and Catering Managers to create activities for groups as needed.
• Establishes positive relations with local vendors and other departments and Team members to assist in Activities.
• Supervises Team members in all operational departments.
• Responsible for checking the ordering, maintain set up and storing of equipment.
• Participates in community and industry events as needed and/or assigned by supervisor.

SKILLS & COMPETENCIES

• Leadership
• Communication
• Integrity
• Respect
• Diplomacy
• Strategic planning and decision making
• Commercial acumen
• Quality orientation and attention to detail
• True hotelier
• Analysis
• Attention to detail
• Accountability
• Self-starter

Education & Experience

• Bachelor in Hotel Management or equivalent.
• Minimum 5 years of progressive experience in Hospitality.
• Provable leadership experience.
• Required to do long hours, be flexible in scheduling.
• Required to sometimes do light physical work.
• Proficient in English language.
• Preferably experience in a same kind of hotel class/ brand.
• Knowledge of Saudi market.
• Vacancy is open to Saudi Nationals.