Job Summary:

​Reports to the Process Efficiency Associate Manager to accurately and efficiently process all customer orders and returns in the system and resolve issues accordingly based on established procedures across all markets serviced by SSC.

Essential Duties & Responsibilities:

• Order Management – Performs data entry according to established procedures from one or more supported market.
• Efficiently manages customer portals for Manual, Semi EDI & EDI Customers.
• Executes established stock allocation procedure and error resolution logic, escalate stock availability issues or order error outside the logic.
• Runs necessary reports to
  •  Track Performance
  •  Advise order issues for FOT to take necessary actions (Data Pack)
• Identify best in class order management practices and apply suitable process enhancements to improve efficiency and effectiveness.
• Maintains high level of coordination with Customer Service Teams

Required Skills / Experience / Competencies:

• Bachelor’s degree in industrial engineering, business or equivalent

• 1 to 2 years of experience in SAP (Systems Applications and Products) or in a similar capacity, preferably in an MNC (Multinational Company) environment

• Must be fluent in English and Mandarin (read, write, and speak)

• Good oral and written communication skills

Job Requirements:

• Permanent – full time job

What's in it for you:

You’ll have the opportunity to grow your career, develop your skills, and work in an inclusive, family-like environment. At SC Johnson, we strive to create a positive, inclusive, and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.

You can also enjoy various benefits that include:

• Competitive pay 

• Health care benefits, such as paid sabbaticals, a fitness centre and more

• A family-oriented program

• Personalized career development plan

• Independence and Autonomy

ABOUT SC JOHNSON

With operations in more than 70 countries and 13,000 employees, SC Johnson is a fifth-generation family company that makes household cleaning and professional products, and products for home. Our supportive and inclusive company culture encourages personal and professional growth. And makes you feel valued from day one.

Apply now to join us and go further with our family.

Inclusion & Diversity

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at .

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