Description
The Position
Do you dream about creating a more sustainable future? At Uplight, we are motivating energy users and providers to accelerate the clean energy ecosystem. Working with over 90 of the world’s leading electric and gas utilities, Uplight provides an end-to-end customer energy experience. Uplight delivers personalized experiences that customers have now come to expect–improving satisfaction, increasing revenue, reducing the cost to serve, and contributing to carbon reduction goals. We are B Corp certified, enabling us to put our values into action by not only making decisions for the benefit of our shareholders, but also for our customers, environment, employees, and community.
We are seeking a Program Manager to join our team and help us achieve our ambitious goals for our business and the planet.
What you get to do:
As a Program Manager on the Professional Services team, you will be responsible for planning the projects within your program and managing the execution of those projects. This work includes supporting the development of project delivery plans/scenarios, monitoring and reporting on the program’s status, tracking dependencies, and supporting the facilitation of tradeoffs and prioritization conversations with cross-functional teams. You will also directly project manage the delivery of selected projects within your program
In this role, you will work with a team of project managers who are responsible for managing our Professional Services projects. You will be accountable for achieving target results across your program’s scope.
To be successful, you’ll need to collaborate with external stakeholders and Uplight Product, Engineering, Sales, Marketing, Finance, Operations, and Account Management teams. The right candidate must be adept and effective at cross-functional communication and coordination. You will need to be comfortable operating at both the strategic level (e.g. process improvement; long-term planning; etc) and at the tactical level (e.g. resolving client issues).
Don’t meet every single requirement? Studies have shown that women, marginalized genders and people of color are less likely to apply to jobs unless they meet every single qualification. At Uplight we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
What you will contribute:
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Plan professional services projects e.g. coordinate cross-functional resource reservations, develop project/program scenarios, facilitate tradeoff conversations
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Manage projects and provide support to team members on those projects as needed
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Maintain capacity planning and forecasting for your projects on a rolling 6-12 months basis; refresh as new projects enter the portfolio and incorporate high probability sales deals into forecasts
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Invest in PS-wide strategic initiatives (e.g. defining new processes making the team more effective)
What you bring to Uplight:
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3 to 5 years of project management and/or program management experience
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Exceptional project, program, and client management skills and ability to handle highly complex, multi-project engagements
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Excellent analytical, technical, and problem-solving skills, tenacity, and fortitude.
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You can weigh several and often conflicting constraints and make rapid decisions in a fast-moving and quickly-growing company
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An ability to develop relationships across the organization in support of efficient delivery of work.
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Patient, communicative, and a team player who is detail-oriented and has outstanding interpersonal skills.
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You are highly organized. With many people doing many things in a fast-moving company, strong organizational skills—both for yourself and for the team—will be required.
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Not be afraid to dig into hard problems and be proactive in tackling those problems
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Ability to handle ambiguity
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Committed to high quality and high-value results
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Be ready, able, and willing to jump onto a call with a partner or customer to help solve problems
Bonus Points:
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Be passionate about energy consumption and making a difference in the world
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Prior experience working at a high-growth software company in the energy or utility space
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Prior experience in data pipelines, ETL, and/or analytics
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Formal project management training or certifications
Salary Range: $100,000-120,000
In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.
Uplight provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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