We have partnered with our client in search of an Application Support Engineer.
Application Support Roles & Responsibilities:
- Application monitoring infrastructure using Splunk or Dynatrace, servers, databases, distributed batch jobs and supporting sustained resiliency, disaster recovery and high availability events
- Triage Distributed and Mainframe applications and Middleware Platform related Incidents
- Incident and Problem Management functions (i.e. responding to service requests from Client-facing support team, Operations, Risk/Control partners, etc.)
- Perform Unix Shell, PERL, Bash scripting as required.
- Analyses of IBM WebSphere, Apache Tomcat, IBM DataPower reported Incidents and triage for issue resolutions.
- Run job scheduler like CTRL-M
- Troubleshoot technical issues (Java/J2EE, .Net, or Cloud) and escalate and work with appropriate technology teams to provide solutions
- Incident Management (coordinate incident management coverage, to ensure appropriate coverage, call facilitation, coordination and communications during critical outage situations)
- Call documentation, queue management, ticket analysis and interface to impacting lines of business for incident impact analysis via the Production Assurance process
- Provide end-to-end view of issues for objectivity and ability to be a single voice for line-of-business
- Influence senior technology leads across organizations to ensure timely resolution of incidents
Required Skills:
- Proven expertise in application development and support environment with more than one technology and multiple design techniques
- Advanced knowledge of development toolset to design, develop, test, deploy, maintain, and improve software
- Proficiency in AWS, Akamai, Datadog Technologies
- Proficiency in Splunk, Dynatrace, Unix, Linus, Tomcat and WebSphere.
- Experience in setting up Splunk alerting and monitoring.
- Experience in building monitoring dashboards through Dynatrace and ability to triage application performance through deep diving using Dynatrace.
- Experience in configuring tomcats instances and WebSphere JVMs.
Nice To Have Skills:
- Experience with one or more general purpose programming (Java, Python, .Net, C++, etc.)
- Experience with cloud platforms like AWS and understanding of Pivotal cloud foundry.
- Understanding of network topologies, load balancing concepts and content delivery network
- Understanding of HAProxy (context based routing) and Pivotal Gemfire (extended L2 cache)
- Understanding of Web application and mobile application.
- Understanding of relational databases like Oracle/DB2
- Understanding of non-relational databases like Casandra.
- Understanding of IBM MQ and Kafka.
- Understanding of risk controls and compliance to departmental and company-wide standards
- Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
- Ability to run production incident conferences bridges
Title - Application Support Engineer
Location - Jersey City, NJ
Client Industry - FinTech
Reference ID - 1664084
