SR. MERCHANT ACCOUNT MANAGER

Job Description:

*This role is also eligible for remote employment in the following states: CA, CO, CT, FL, IL, MA, NJ, NY, TX, UT, WI*

Who we are:
As a division of Rakuten, Cartera is the largest source of Shop & Earn offers in the U.S. Our partners rely on our expert services and innovative product solutions to increase member engagement and lifetime value. Cartera is a subsidiary of the global Internet services company, Rakuten. Cartera Commerce is based in Lexington, Massachusetts.

About the position:

We are looking for a Senior Account Manager to drive revenue by optimizing merchant partnerships across our network of loyalty shopping programs.  This is a consultative sales role responsible for meeting both internal and external objectives through negotiating paid media placements and commission increases.

Responsibilities:

• Build, maintain and optimize existing affiliate merchant partnerships
• Negotiate paid media and commission increases with merchants across our client programs to meet and exceed revenue targets
• Manage the entire sales cycle from prospecting, pitch and close
• Analyze merchant performance and provide recommendations for optimization
• Hold regular check-ins and business reviews with strategic partners
• Monitor industry trends and competitor activity to identify potential new revenue opportunities
• Work with internal teams to ensure merchants, agencies and affiliate networks are delivering accurate and timely information

Qualifications:

• Excellent communication and negotiation skills
• Ability to multi-task and work under pressure
• Strong analytical skills
• Creative and innovative problem-solving skills - dissect and determine root causes of problems and propose solutions
• Professional, bright, and customer-focused
• Sense of humor and a great attitude
• Previous experience working in the affiliate marketing industry is a plus

Minimum Requirements:

• 5 - 8 years relevant work experience in online marketing/retail/e-commerce
• Bachelor's degree

At Cartera Commerce, our employees are our most valuable assets – they are Cartera. We want you to succeed and go far here. Our dynamic environment lets you be you, while still collaborating toward team success. We want fun, proactive, high-energy individuals to join us in making people happy.  Cartera Commerce offers competitive compensation packages including stock options, medical and dental insurance, matching 401(k), company-paid holidays, and five weeks of paid time off per year. At Cartera Commerce everyone is empowered and responsible for innovating, building, and producing. If this kind of high-energy environment appeals to you, drop us a line at jobs@cartera.com.

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Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.