SALES OPERATIONS COORDINATOR

Job Description:

Sales Operations Coordinator – Lexington, MA

Who we are:
As a division of Rakuten, Cartera is the largest source of Shop & Earn offers in the U.S. Our partners rely on our expert services and innovative product solutions to increase member engagement and lifetime value. Cartera is a subsidiary of the global Internet services company, Rakuten. Cartera Commerce is based in Lexington, Massachusetts.

About the position:

The Sales Operations Coordinator supports the Merchant Services Team by monitoring and maximizing content across client shopping programs.  S/he will support the implementation and integrity of merchant offers and promotional assets in order to provide the best customer experience. The Sales Operations Coordinator drives revenue opportunities for Cartera’s merchant partners by validating and managing advertising placements across the Cartera network of shopping programs. S/he is cross-trained in all Merchant operations to support overall business needs at any time. 

Responsibilities:

• Partner with Sales and Marketing to build campaigns, analyze and report on campaign performance

• Collaborate with Sales and Merchant Operations teams to maximize sell-through velocity and ensure offer accuracy across the Cartera network

• Assist Account Managers with the purchase and execution of advertising placements

• Support all inventory and campaign management using Salesforce

• Conduct sales forecasting and reporting

• Manage merchant research process in conjunction with test transaction, customer care and back-office operations teams.

• Add merchant specific offers into the content management tool

• Work in a support role on special projects, new merchant/client launches and promotions

• Work with the merchants and Account Owners to ensure completion of accurate merchant content information online

• Support the Merchant Services and Account Management teams to ensure that member rewards rates and merchant placements are accurate

• Enhance sales productivity by enabling the team to work smarter by simplifying processes and evaluating new tools

• Interact with merchant partners to provide account management support

• Communicate successes, opportunities and solutions to Account Owners to drive results

Qualifications:

• Strong organizational skills

• Excellent communication skills, both written and verbal

• Attention to detail & accuracy, adheres to deadline

• Strong analytical and quantitative skills

• Creative and innovative problem-solving skills - dissect and determine root causes of problems and propose solutions

• Professional, bright, and customer-focused

• Sense of humor and a great attitude

Minimum Requirements:

• Minimum Bachelor's degree (B.A. or B.S.) from a four-year college or university

• 0-3 years relevant work or internship experience in online marketing/retail/e-commerce

At Cartera Commerce, our employees are our most valuable assets – they are Cartera. We want you to succeed and go far here. Our dynamic environment lets you be you, while still collaborating toward team success. We want fun, proactive, high-energy individuals to join us in making people happy.  Cartera Commerce offers competitive compensation packages including stock options, medical and dental insurance, matching 401(k), company-paid holidays, and five weeks of paid time off per year. At Cartera Commerce everyone is empowered and responsible for innovating, building, and producing. If this kind of high-energy environment appeals to you, drop us a line at jobs@cartera.com.

Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.