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All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Senior Artificial Intelligence (AI) Program Advisor will serve as an advisor and subject matter expert in the Company's overall AI and Data Transformation strategy.  More specifically, this individual will help craft and drive how we deliver value from AI at Southwest Airlines. This role is responsible for critical aspects of this highly visible program, including how we design, deliver, and communicate Southwest's AI strategic roadmap. The Senior Artificial Intelligence Program Advisor is a creative problem solver who focuses on enabling business outcomes by fusing data-driven insights with a deep understanding of how to leverage AI and data solutions for our internal and external Customers.

Additional details

• The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work at a Company facility at least three days a week. The Department designates the specific three days of the week Employees must work on-site.   Any additional
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. 

Job Summary

• The Sr Artificial Intelligence Advisor will be instrumental in driving and implementing the overall cross-functional program strategy for Artificial Intelligence (AI) at Southwest. Responsible for all aspects of project management for this highly complex and highly visible program.

• Act as a singular owner of the program, managing all aspects of stakeholder engagement and deliverables
• Lead development of strategic roadmap and develop individual project plans for key initiatives
• Provide expert level program management for all aspects of AI program, including governance forums, external resources, stakeholders, and subject matter experts
• Ensure cross-functional collaboration with AI stakeholders; drive decisions and progress across individual projects that ladder up to the overall roadmap
• Create executive level presentations with a story-telling methods to update executive committees and inform of program progress across the enterprise
• Develop key performance indicators to measure and monitor progress, anticipate roadblocks, and resolve issues with corrective action
• Collaborate with all departments to ensure relevant areas are engaged in time to develop deliverables within their area to support project deliverables.
• Offer expert advice on program management, AI project portfolio best practices to senior management and key stakeholders
• Assess the feasibility and potential impact of AI initiatives within the organization
• Identify and address potential risks and challenges associated with AI projects, including ethical considerations, data privacy, and regulatory compliance

• Expert knowledge in both inductive and deductive reasoning and problem-solving approaches.
• Expert knowledge in evaluating analytic methods to propose the appropriate end-to-end roadmap for business problems.
• Expert knowledge in leveraging value definition frameworks and methodologies to size, scope, and prioritize various artificial intelligence or optimization initiatives.
• Expert in leveraging enterprise communication tools to develop and deliver messaging of complex technical projects to appropriate stakeholders.
• Expert in utilizing project management tools to define the product roadmap and project plan used to ensure the project has the resources needed to complete tasks on time.
• Expert knowledge in evaluating analytical methods to propose the appropriate end-to-end roadmap for business problems.
• Promote widespread adoption of AI solutions and drive continuous improvement of AI programs
• Ability to build trust with all levels of Employees up to and including cross-functional senior leaders and must have the ability to properly manage highly sensitive and confidential information
• Ability to lead and advise on highly complex artificial intelligence or optimization projects including acting as a leader in business stakeholder meetings, detailed task and deliverable definition and creation, and project schedule creation.
• Discover the ”why’s” behind problems through field research using ethnographic methods such as observation and find pertinent insights to identify opportunity areas for designing AI solutions
• Provide expert level program management for all aspects of AI program, including governance forums, external resources, stakeholders, and subject matter experts
• Ability to create executive level presentations, strong story-telling, and ability to develop KPI’s and measure and monitor progress on initiatives

• Required: High School Diploma or GED
• Required: Bachelor's Degree

• Expert-level experience, expansive and far-reaching knowledge in:
  • Strategy, consulting, design, program management, and cross-functional enterprise    strategic projects

• N/A

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits:

Competitive market salary from $151,400 per year to $168,200 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

• Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck **

• Potential for annual Profit-sharing contribution toward retirement - when Southwest profits, you profit***

• Explore more Benefits you’ll love: HTTPs

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits

***Profit-sharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.