Senior Client Implementation Manager

Key Responsibilities of the Client Implementation Manager:  

• Depending on the opportunity, either work independently or in tandem with an Implementation Account Service Manager to project-manage new client implementations, including gathering requirements, creating, and managing a project plan, and coordinating in-house resources to deliver on that plan.
• Serve as a subject matter expert to clients in HRA administration, eligibility data, operations, and communications in order to successfully complete new client transitions.
• Create and update all project documentation & obtain client approvals when finalized.
• Serve as liaison with the data team to ensure eligibility specifications align with program design.
• Coordinate with multiple internal teams such as the product, funding, operations, and communications teams to assure overall readiness prior to program launch and all client requirements are configured.
• Implement multiple concurrent implementations while keeping all internal teams well informed of both project and client changes.
• Liaise between clients and Operations for specific participant escalations.
• Provide weekly status reports to client regarding project plan status. 
• Facilitate regular status meetings with internal teams and clients.
• Sense of accountability, owning one’s work and taking pride in it; commitment to quality and continuous improvement
• Strong organizational abilities and flexibility to work in a performance driven environment

The Requirements:

• Bachelor’s degree required. 
• At least 5 years prior program, project, or account management experience within the healthcare or benefits administration industry. 
• Work history should include experience that has provided you knowledge of medical insurance and/or Medicare insurance products. Prior knowledge of Medicare will be a huge bonus in this role. 
• Proven track record of successfully delivering on multiple projects simultaneously, building appropriate process and tools, delivering results, and familiarity with standard project management concepts, practices and procedures.
• Ability to work autonomously and with little oversight in a self-paced approach to ensure workload is completed efficiently within departmental standards. 
• Demonstrated ability to adapt your strategy/approach quickly to client personalities, changing requirements, and new information. 
• Ability to present him/herself with professionalism and courtesy (even in stressful situations) through face-to-face interactions and through oral and written communications, including client meetings, conference calls, telephone, and email. 
• Demonstrated ability to see the “big picture” of a solution, asking the right questions, and being flexible and accommodating as possible while at the same time respecting and adhering to established processes.
• Experience presenting to and interacting with C-level executives of large organizations is preferred. 
• Ability to lead others, make decisions and coordinate the work of others. 
• Demonstrated ability to minimize exposure and risks within a implementations or project environment.
• Excellent interpersonal skills; ability to relate well to others and understand their concerns.
• Extremely detail oriented, well organized and strong problem-solving skills.
• Experience working with data and being able to identify trends and inconsistencies. 
• Strong working knowledge of Windows, Word, PowerPoint, and Excel.