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Bilingual Customer Support | Help Desk
Lv.Net

   Location: Las Vegas Nevada

  Time: 9 months ago

 

 

Responsibilities:

  • Customarily and regularly provides internet support to all customers via trouble tickets, telephone, and email.
  • Actively investigates and resolves problems for users and issues trouble ticket reporting on all other problems.
  • Provides exceptional and timely customer support with a high degree of product knowledge.
  • Works with product teams on support projects focusing on quality and productivity improvement.
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
  • Support/assist each customer by taking ownership of customer issues reported and see issues through resolution.
  • Provide general assistance to Field Technicians (internet installers).
  • Provide accurate pricing and information regarding internet service inquiries by phone, email or in person.
  • Prepare accurate and timely logs for all incoming calls.
  • Create and print badges per request of management. Other duties as assigned.

Qualifications:

  • Excellent written and verbal communication skills.
  • Attention to detail is a must with high keyboard and spelling accuracy.
  • Strong problem-solving skills with the ability to de-escalate or defuse any given situation with a "can do" attitude.
  • Strong customer service skills over the phone, using email and/or when serving walk-in clients.
  • Must have the flexibility to work various shifts and overtime as needed.
  • Bilingual in Spanish/English is highly desired, but not required.

We're looking for:

  • Field Techs
  • Admin Assistants
  • Billing Reps
  • Data Entry Clerks
  • Project Managers
  • Sales Reps
  • Tech Support
  • PHP Programmers

We urgently need Field Techs in Las Vegas, Pahrump, Laughlin, Bullhead City and Barstow.

 
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Jen R.
February 26
 
 
 
 
 
Excellent job completed by one of the most friendly, competent and professional technician I've had. The quality of work was better than I had expected. Jason Hedrick was pleasant throughout the job and kept us informed as the job progressed, so we could ensure it was exactly what we wanted. I have been impressed and he deserves a good review to reflect the great job he did for us. Thank you Jason!
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Keanna B.
Keanna B.
February 22
 
 
 
 
 
We've been using LV Net as our internet provider for a few years now and are so happy with our services, we made the decision to switch over as the bigger names were too slow and always had outages and issues. Their customer service team is so helpful when we call and it's quick to get through to someone. Highly recommend
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Chad M.
February 21
 
 
 
 
 
So far so good as far as internet service goes. This review is more about my home residential installation. Justin is an absolute professional in every aspect of his trade. He did the best he could with what he had to work with and made it look easy. He took the time to make sure my wife was satisfied before he left and even made that look easy. Justin you're my hero!
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ErickaLynn O.
ErickaLynn O.
August 2, 2023
 
 
 
 
 
We've had LV net for about 5 years. Have had zero issues in that five years. Today I noticed our wifi wasn't working. I called and spoke with a representative. They then transferred my problem to the networking department and a tech named Kevin was here in like an hour. Super fast service. Definitely recommend. Thanks guys!
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