Additional responsibilities will include but are not limited to;
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- Write with a mastery of ASE (American Standard English) and/or STE (Simplified Technical English).
- Utilize appropriate and accurate conventions in style, grammar, syntax, and punctuation according to standardized style guides (APA, MLA, Chicago).
- Produce use-case, tutorial, feature-focused, and configuration/stand-up documentation as part of an existing KB (knowledge database).
- Develop documentation through its lifecycle from initial draft to final deliverable.
- Convert source data (notes, spreadsheets, diagrams) into DITA CMS outputs.
- Leverage existing CI/CD (continuous integration/continuous delivery) documentation pipelines across version-controlled document libraries.
- Utilize site analytic data to analyze content gaps and plan documentation efforts required to meet the need.
- Evangelize best practices and processes for technical documentation across the organization.
- Establish relationships with engineering and customer success teams and interview SMEs in order to draft and revise content with minimal direction.
- Meet deadlines and report on progress while independently managing a schedule day-to-day.
- Collaborate productively as part of a supportive, cross-functional document team.
A Little bit about you;
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- Experience with CMS (content management system) or CCMS (content component management system) document creation, revision, workflow, publication, etc.
- 5+ years of experience with content creation for experienced technical users (SecOps, ITOps, DevOps)
- Basic knowledge of HTML and Markdown
- Basic knowledge of Linux/Unix commands
- Some experience using developer tools like Git, GitHub, or JIRA
- Some experience with visual editors like Visio, Illustrator, etc.
- Experience with MadCap suite (Flare, Central, Capture) preferred
What makes Graylog stand out;
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- Work/ Life balance is important- as such ALL employees enjoy unlimited PTO.
- Opportunities for additional earnings through individual commission plans or participation in yearly company performance bonus plans.
- Employee share option plan- we have a stake in you, and you should have a stake in us
- Home office bonus on top of the choice of the latest equipment to help you success
- Monthly telecommuter allowance
- Employee wellness membership
- Opportunity to work in a globally distributed and diverse team
Here at Graylog, you'll find a diverse group of experienced professionals who love to have fun while meeting the needs of our customers with the best solution and customer service available.
Our values;
Openness- As a global company, we encourage our people to bring their backgrounds, ideas, and perspectives to our collective work. We lead with integrity and are committed to doing what is best for the Graylog community.
Collaboration- Through mutual respect, trust, and candid communication across all teams, we deliver the best ideas and results.
Useful Innovation- We take calculated risks to find new ways to innovate. By continuously improving ourselves, processes, and technologies, we deliver the best solution for our customers.
Ownership- As owners, we take the initiative to solve internal and external problems while supporting peer success and holding ourselves accountable for delivering the best work. We do this from a place of high trust.
Do the Right Thing!- Comfort and safety come from knowing that everyone will do the right thing, even when nobody's looking.
For further information please submit an application and a member of the Graylog People Team will be in touch.
