Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development?
Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers’ interactions with the public sector.
Work you’ll do
As a Leader in Engagement Management, you will play a critical role in helping to define Customer Experience Strategy, Project Operations and Management, Product Design, Business Development opportunities, and Technical Delivery to our clients. You are often expected to work across multiple projects to provide strategic guidance and support in product development and client engagement. This position drives sales for Deloitte Consulting and service delivery for the Deloitte Studios based on expertise and experience.
Responsibilities include but are not limited to:
- Build relationships with executive clients based on specialty in applying digital solutions to challenging problems.
- Work across account teams to identify and drive new account/client opportunities.
- Oversees costs, schedule and performance of a suite of projects.
- Provide strategic guidance to project teams to shape Digital projects across an industry or sector.
- Capture opportunities through reputation and eminence.
- Build a network of practitioners to deliver work.
- Plan, lead and organize and deliver services on a cross-section of complex customer and citizen centric projects.
- Establish relationships in strategic client positions; negotiate, lead, and facilitate these relationships.
- Display breadth and depth of knowledge regarding functional and technical issues.
- Coach, lead and support delivery teams and staff.
- Provide input and actively participate in recruitment and retention activities.
The team
Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals bring fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
The GPS Digital Customer offering helps public sector and higher education clients transform their businesses and customer interactions through innovative digital experiences. We work with our clients to create, design and deploy digital products that increase adoption and drive measurable results.
Qualifications
Required:
- Bachelor's Degree in Engineering, Business, Marketing or equivalent field
- Expertise in all areas of an engagement including Customer Experience Strategy, Product Design & Management, Project Operations & Firm Economics, Sales & Business Development, and Technical Delivery
- Proven record of managing product releases including early-stage products and new product development from ideation specification
- Proven ability to successfully collaborate with internal stakeholders from various parts of the organization and drive successful outcomes cross-functionally
- Understanding of basic design and technology concepts
- Familiar with Agile development processes and Human-Centered Design
- Comfortable with core consulting skills typical of a technology PMO SME
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve
Preferred:
- MBA a plus
- Several years of proven success in fast-paced product management role for software, analytics and/or SaaS-based products
- Experience working remotely and collaborating with offshore teams.
- Experience with scaled systems and understands data and system integration.
- Good understanding of security from a data and process perspective.
- Experience with major technology platforms such as Salesforce, or use of major cloud hyperscalers, is helpful.
- Highly collaborative and with the ability to lead by influence.
- Highly self-motivated, passionate team-oriented individual.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $165,325 - $278,875.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation:
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte.
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work.
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
