Job Details

Description

The Operations Analyst-Aftermarket parts serves as a key liaison between our internal teams and external partners. The primary responsibility of this role is to provide comprehensive parts support to Proterra operations both internally and externally. This role aligns closely with our aftermarket parts objectives and goals while ensuring exceptional service. This position will be responsible for providing optimized inventory proposals for our OEM partners and customers through all phases of their programs. This employee will be responsible for ensuring day-to-day compliance with aftermarket parts contracts and KPI’s based on contractual obligations.

This hybrid-role involves various administrative and operational tasks aimed at supporting the Proterra organization. Responsibilities include managing asset and warranty entries in ServiceMax, generating work orders for the service team, performing general data entry tasks in both ServiceMax and Oracle, providing back-office support to field staff, and assisting in OEM tooling inquiries and sales.

Primary Responsibilities:

• Parts Support: Serve as the main point of contact for all aftermarket parts support for Proterra Powered operations, both internally and externally.
• Operational Standards: Execute all tasks in line with established aftermarket parts practices and procedures. Customize processes for external partners as needed.
• Representation: Act as the working-level representative for aftermarket parts in discussions related to Proterra Powered, both internally and externally.
• Meetings: Attend pertinent aftermarket parts department meetings to stay updated on process and procedure changes.
• Strategic Alignment: Ensure alignment with the overall objectives and goals of the aftermarket parts department as applicable to the Powered organization.
• Inventory Management: Identify recommended stocking levels for Proterra Powered OEM partners.
• Customer Support: Serve as the primary point of contact for Powered customers receiving “hypercare,” facilitating best inventory management practices.
• Data and Reporting: Generate aftermarket parts sales data and reports that are specific to Proterra Powered.

Secondary Support Objectives:

• Asset and Warranty Management: Responsible for the entry of Powered assets and warranties into ServiceMax.
• Work Orders: Generate work orders for the Powered service team as required.
• Data Entry: Undertake general data entry tasks for the Powered organization, specifically in regards to ServiceMax and Oracle data.
• Field Staff Support: Provide back office support for field staff.
• Tooling Inquiries and Sales: Assist in responding to OEM tooling inquiries and facilitate tooling sales as needed.
• Administrative Tasks: Complete other administrative duties as assigned.

Your Experience Includes:

• 5-7 years of relevant experience Parts Analyst or similar role.
• Operational experience in aftermarket parts at the Dealer or OEM level
• Experience at a practical level with ServiceMax software
• Experience at a practical level with Oracle
• Demonstrated success in operating an aftermarket parts department

DISCLAIMER: This list is not comprehensive and other tasks not mentioned here may be required based on changing business conditions. A job description is NOT considered to be a contract of employment and employment remains “at-will”.

EEO Statement: Proterra is proud to be an Equal Employment Opportunity employer. All aspects of employment, including hiring, promoting, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Proterra participates in the Electronic Employment Verification Program (E-Verify).

Reasonable Accommodations: Proterra will always make every attempt to make reasonable accommodations, as required by law, for the known physical or mental limitations of an otherwise qualified individual with a qualifying physical or mental disability, and for employees’ religious beliefs or practices (if the accommodation would resolve a conflict between the individual's religious beliefs or practices and a policy or other work requirement), unless doing so would create an undue hardship. Any prospective employee or employee who believes they require an accommodation in order to perform the essential functions of their job is encouraged to contact Proterra’s Human Resources Department in writing to hr@proterra.com.

Qualifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)