FIELD SERVICE REPRESENTATIVE

Job Description

NRECA is a unique national trade association providing advocacy, financial services and business support services to over 900 consumer owned electric cooperatives across the country.  NRECA employees are united by our mission, inclusive culture, collaborative workplace and commitment to service excellence.  As a “best place to work” employer, we operate with integrity, transparency and a spirit of innovation.

Summary of Position

Are you ready to be part of a dynamic, inclusive, and mission-driven insurance and financial services team? At NRECA, we cultivate and reward a commitment to delivering service excellence to our members every day.  Our culture emphasizes a strong sense of diversity, integrity and belonging, driven by our core values of collaboration, communication, creative problem solving, and accountability. The work we do to develop and administer industry-leading employee benefit plans and services is diverse and intellectually challenging, and the results help improve the quality of life for hard working Americans all across the country.  If you are motivated by mission and values, as well as competitive pay and outstanding benefits, then this is the place for you.

• Within assigned territory (approximately 3 states, up to 100 co-ops, and up to 4,000 employees), educates co-op management and co-op employees on the features, benefits and advantages of NRECA Employee Benefits. Cultivates effective professional advisory relationships and serves as the liaison between co-op and NRECA to look for opportunities to grow relationships as well as to address issues.

• Visits and presents to co-ops in territory regularly and effectively, with at least one physical onsite visit at each co-op per year within the assigned territory. Complements onsite visits with proactive telephone, email and video outreach.  Provides regional web seminars and continued involvement at regional, statewide and other important meetings.

• Presents to co-ops, employees and industry (in employee meetings, staff meetings, Board Meetings, conferences, statewide meetings, etc.), to provide professional and technical knowledge regarding employee benefit plans.

• Maintains knowledge of NRECA Employee Benefits programs and services, industry (insurance and financial services) trends, products, delivery systems, and legislative and regulatory activity. Participates in industry-recognized education and certification programs.

• Looks for opportunities to promote membership in NRECA, Touchstone Energy Partners and other sponsored programs.

• Works with compliance, underwriting, and actuarial workgroups on continual changes in employee benefits offerings and variations from standard plans and services identified by co-op management.

Direct Reports to this Position: None

Qualifications

Formal Education Required:

Bachelor's Degree in Human Resources, Business Management, Finance preferred.

Experience and Certifications Required:

• 5 or more years of experience working in group employee benefits-related field and/or in financial services/retirement programs.

• Valid driver's license.

• Life and Health Insurance License preferred.

• Professional designation including CLU, ChFC, CFP, CFA, CEBS or other similar designations within the employee benefits field preferred.

FLSA Status: Exempt

Knowledge, Skills and Abilities Required (as demonstrated by prior work experience):

• Knowledge of ERISA, FMLA, COBRA and other IRS/DOL regulations and laws related to the administration and management of employee benefit programs.

• Ability to be persuasive, negotiate, and collaborate with individuals at all levels inside and outside of the organization.

• Ability to manage competing deadlines and multiple projects at various stages of development using effective organization skills and attention to detail.

• Ability to listen and interpret the customer’s needs, de-escalate difficult customer calls, while at the same time researching the issue and applying broad business and technical knowledge to meet the customer’s satisfaction.

• Ability to communicate, both verbally and in writing, with a diverse membership, employees and/or vendors in a clear and precise manner.

• Ability to use Microsoft Office tools (Excel, Word, Outlook, Power Point) in the day-to-day essential duties of the job.

• Ability to operate various office equipment such as personal computer, copier, printer, fax machine or other job-related equipment.

• Ability to provide service excellence by building relationships, being resourceful, responsive and respectful.

• Ability to travel and reside in the assigned territory close to a major airport.

Essential Physical Requirements:

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and extensive reading.

• Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

Disclaimer Statement: The preceding job description has been written to reflect management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.

Additional Requirement:

The preceding job description has been written to reflect management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

NRECA is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail humanresources@nreca.coop or call: 703-907-5992 - NRECA Arlington Human Resources. Please call 402-483-9275 - NRECA Lincoln Human Resources, for Lincoln, NE employment opportunities. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The U.S. Equal Employment Opportunity Commission (EEOC) recently released the '' poster, which updates and replaces the previous "EEO is the Law" poster and "EEO Is the Law Poster Supplement". 

Pay Transparency Non-Discrimination. NRECA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

E-Verify. As a Federal Contractor, NRECA is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: .

For more information about life at NRECA please visit .