ABOUT FEARLESS DIGITAL

• AL, FL, GA, TN Residents:  $81,946 (min) - $104,482 (mid) - $127,017 (max)
• NC Residents: $84,481 (min) - $107,713 (mid) - $130,945 (max)
• DE, MD, PA, TX, VA Residents: $88,705 (min) - $113,099 (mid) - $137,493 (max)
• DC Residents: $99,687 (min) - $127,101 (mid) - $154,515 (max)
• CA & NY Residents: $103,067 (min) - $131,410 (mid) - $159,753 (max)

Location:

The selected candidate will be expected to report 5 days per week to the customer's site located in San Antonio, Texas. Candidates will ONLY be considered if they live within a commutable distance radius not to exceed 90 miles from San Antonio. Fearless is exploring hybrid options, however, the selected candidate must also be open to an onsite model (potentially, 5 days, weekly).

Fearless is looking for a User Researcher II to add to our diverse team of 250+ employees (and counting!).

What you’ll be doing:

We’re looking to change the world by building software with a soul, and we want your help.

The User Researcher II plans, designs, and conducts research activities with users that help teams gain a deep understanding of the people that use the products and services we create and work on. They are responsible for conducting user research, analysis and synthesis, persona development, and usability testing to unearth human insights in order to guide the application of design of digital products and services. 

We need your design and skills! Our teams typically work together to determine the right languages and tools for the job. What other skills will help you succeed at Fearless? Glad you asked! We’re excited about candidates who:

Responsibilities and Contributions 

Organizational and Leadership Role 

• Independently executes and implements solutions with minimal direction from senior Designers or team leaders.
• Coaches and mentors others to develop their professional skills and improve the quality of their work.
• Strengthens Fearless’ research community and fosters positive collaboration across the company.

Functional Role 

Collaboration & Communication

• Communicates research findings, conceptual ideas, detailed designs, design rationale, and goals both verbally and visually.
• Presents findings and articulates opportunities to cross-functional teammates and stakeholders.
• Guides and leads team members in analysis and synthesis when needed.
• Collaborates closely with other Researchers, Designers, Product Managers, and Engineers to identify research objectives.
• Coaches interdisciplinary teams on basic research and synthesis skills, and co-facilitates synthesis sessions.
• Collaborates with Visual Designers to help translate insights into visual artifacts.

Research & Analysis

• Conducts qualitative and quantitative research, managing research participants in an efficient, inclusive fashion in accordance with privacy guidelines to meet research objectives.
• Develops and carries out research plans.
• Implements an evidence-based approach to craft information radiators, such as user personas, journey maps, and service blueprints to communicate insights.
• Designs and carries out research activities with users and team members to help them get a deep understanding of the people that use products and services. 
• Informs policy and proposition by aligning research activities and objectives. 
• Applies user-centered design practices in an agile workflow to deliver timely findings.
• Conducts iterative design activities, such as observational studies, customer interviews, usability testing, and other forms of requirements discovery.
• Analyzes and synthesizes the results of usability testing and other research methods to provide recommendations for change and improvement to products and services. 

Essential Skills, Experience, or Competencies  

Must-Have Skills

• Active TS/SCI clearance.
• Experience with a wide variety of research and synthesis methods applied across the product development process.
• Experience with user experience design, service design, and human-centered design practices.
• Demonstrated ability to align user research activities to help the team understand changing user behavior. 
• Experience creating and implementing research plans.
• Experience effectively implementing a variety of research methods.
• Demonstrated understanding of the diversity of users of Government services and the need to make services usable and accessible for everyone. 
• Ability to collaborate, actively network, and provide diverse feedback to the team at times when information can be fully absorbed.
• Experience working in agile environments, including an awareness of agile tools and how to use them. 
• Knowledge of the technologies used to build and operate digital services. 
• Experience recruiting end users for research activities.
• Demonstrated ability to identify and communicate constraints and work within them. 
• Ability to conduct analysis and visualization of large, multi-faceted data sets.
• Ability to operate and manage work, strategically reason, build relationships, and influence others.

Icing-on-the-Cake Skills 

• Knowledge of the social and technological context for Government products and services.
• Experience in service design, visual design, interaction design, content design, and/or user research. 
• Experience working with Government customers.