Responsibilities and Contributions
Organizational and Leadership Role
- Collaboratively executes and implements solutions with direction from senior Designers or team leaders.
- Strengthens Fearless’ research community and fosters positive collaboration across the company.
Functional Role
Collaboration & Communication
- Communicates research findings, conceptual ideas, detailed designs, design rationale, and goals both verbally and visually.
- Presents findings and articulates opportunities to cross-functional teammates and stakeholders.
- Supports members in analysis and synthesis when needed.
- Collaborates closely with other Researchers, Designers, Product Managers, and Engineers to identify research objectives.
- Collaborates with Visual Designers to help translate insights into visual artifacts.
Research & Analysis
- Conducts qualitative and quantitative research, managing research participants in an efficient, inclusive fashion in accordance with privacy guidelines to meet research objectives.
- Contributes to and carries out research plans.
- Implements an evidence-based approach to craft information radiators, such as user personas, journey maps, and service blueprints to communicate insights.
- Collaborates on research activities with users and team members to help them get a deep understanding of the people that use products and services.
- Applies user-centered design practices in an agile workflow to deliver timely findings.
- Supports iterative design activities, such as observational studies, customer interviews, usability testing, and other forms of requirements discovery.
- Analyzes and synthesizes the results of usability testing and other research methods to provide recommendations for change and improvement to products and services.
Essential Skills, Experience, or Competencies
Must-Have Skills
- Experience with a variety of research and synthesis methods applied across the product development process.
- Experience with user experience design, service design, and human-centered design practices.
- Demonstrated ability to conduct user research activities to help the team understand changing user behavior.
- Experience creating and implementing research plans.
- Demonstrated understanding of the needs of diverse user groups, and what is required to make services usable and accessible for everyone.
- Ability to collaborate, actively network, and provide diverse feedback to the team at times when information can be fully absorbed.
- Experience recruiting end users for research activities.
- Demonstrated ability to identify and communicate constraints and work within them.
Icing-on-the-Cake Skills
- Knowledge of the technologies used to build and operate digital services.
- Experience working in agile environments, including an awareness of agile tools and how to use them.
- Knowledge of the social and technological context for Government products and services.
- Ability to conduct analysis and visualization of large, multi-faceted data sets.
So, what’s next?
Over the years, we’ve honed our interview process to help ensure that every employee we hire is the right fit for us and that we’re the right fit for them. If we think you’re a good fit, we’ll get in touch and start scheduling your interviews! Depending on the role's/project's requirements, the interview process may include some differences. At the minimum
- Introductory Interview: This is where you and your recruiter will build rapport, explore your career and educational background, discuss salary expectations, role requirements, and set expectations for the interview process, specific to the position of interest.
- Technical Interview (Skills Fit): This is where we get into the nitty gritty of the project. During the Technical Interview, you’ll be interviewed by the technical team to dig more into your background and technical capabilities.
- Business Interview: At this point, you’ve made it to the final frontier! The Business Interview is when you’ll meet with Fearless leadership to dot the i’s, cross the t’s, and determine whether or not we’ll be moving forward with the hiring process.
