About Fearless Digital
Fearless Digital builds software with a soul. As a division inside Fearless, we're part of its digital services integrator model to unlock the power of organizations, people and tech. Our division designs, engineers, and delivers digital solutions to solve problems and drive impact. Using iterative development cycles, we minimize risk for our customers and efficiently deliver intuitive and responsive technology. In this way, we help set the stage for tech to work better for people. That's not our only goal, though. We also strive to create a purple culture that makes our team members excited to come to work every day. We take a holistic approach to our people’s well-being, and our culture and benefits are designed to support our people in working the way they like best. We encourage our people to pursue their passions, both in and out of the office. With flexible schedules, continuing education support, and a family-friendly work environment, we’ve created a culture that allows our team to thrive professionally and personally.
Fearless believes in equal opportunity employment. We won’t discriminate against any employee or applicant on the basis of race, gender, nationality, age, religion, disability, military status, or sexual orientation. As a company and as individuals, we’re committed to providing an for our team, our family members, our clients, our subcontractors, and our vendors.
Fearless Digital Benefits
Our people make us who we are. We believe that every member of the Fearless team has something to share, and we value the unique viewpoint you’ll bring to our community. But we value your community, too, so we offer fulfilling work that stays in balance with the rest of life. Because everyone has different needs, desires, and goals, our benefits offer the choices and flexibility that our team members need to live well and succeed. Here are a few highlights of our benefits package:
- Life-friendly schedules
- Family-friendly workplace
- PTO allowance (not accrued so you get it up front!) We believe in taking time off to be well and thrive. That's why we offer 14 days of PTO, 8.75 days of sick leave, 11 federal holidays, your birthday (floating day), jury duty, and bereavement.
- Up 12 weeks of FMLA paid at 100%
- We cover 100% of your premium for our medical HSA plan + the deductible portion of HSA contributions, 80% of your premium for our HMO or PPO plans, and offer competitive dependent coverage. We cover 100% of dental and vision premiums for you and your dependents and offer medical and dependent care FSA options. We also offer life insurance, short- and long-term disability coverage, and legal planning and support insurance.
- Tech, education / training, and wellness allowances
- Safe Harbor 401(k) plan with employer contributions (current match = 4%) and immediate vesting
- Referral bonus: Bring your friends! If someone you refer is hired, you’ll get a bonus of $6–12k!
- Total Pet Plan
- Employee Assistance Program
Compensation
Our Compensation System is designed to reward remarkable work, grow your impact and support the whole “you” over the course of your career.
We believe in paying people fairly, so we've established a compensation model aimed to ensure everyone at Fearless — regardless of race, ethnicity, gender, sexual orientation, disability, religion, age, nationality, or negotiation skills — is given equal pay for equal work. Our approach to compensation is intended to ensure our total package serves all of your needs and includes base pay, medical and other benefits, performance rewards, 401k matching, plus a few perks (tech and wellness reimbursement programs)! Our salary ranges are determined based on role, level and location and provide team members salary growth within a salary grade over time. Team members automatically progress within a salary range through annual increases (given to reward service at Fearless) or merit increases (given to reward and individual's demonstrated performance and growth within the position). Fearless team members are also eligible for discretionary bonuses based on company performance.
The salary ranges for this position based on location are listed below. The base pay range is subject to change and may be modified as a part of our annual salary range review.
Salary Range
- AL, FL, GA, TN Residents: $90,015 (min) - $117,019 (mid) - $144,024 (max)
- NC Residents: $92,799 (min) - $120,639 (mid) - $148,478 (max)
- DE, MD, PA, TX, VA Residents: $97,439 (min) - $126,671 (mid) - $155,902 (max)
- DC Residents: $109,503 (min) - $142,354 (mid) - $175,204 (max)
- CA & NY Residents: $113,215 (min) - $147,179 (mid) - $181,143 (max)
Location:
- In-person, hybrid, and remote options are available. Our office is located in Baltimore, Maryland. Candidate must be willing to travel as needed to San Antonio, Texas and the surrounding areas.
Fearless is looking for a Service Designer III to add to our diverse team of 250+ employees (and counting!).
What you’ll be doing
We’re looking to change the world by building software with a soul, and we want your help.
The Service Designer III is an adept storyteller who leads the team to define interactive experiences, products, and services. They focus on strategic and implementation disciplines and are responsible for developing solutions from research to release to address pain points and innovate through opportunity areas. They set the future vision for products and services that inspire people and meet user, customer, and business needs. Their leadership of the team helps set the direction and assure customers of the quality of design delivery across cross-functional teams and highly complex services.
We need your Service Design skills! What other skills will help you succeed at Fearless? Glad you asked! We’re excited about candidates who have the following:
Responsibilities and Contributions
Organizational and Leadership Role
- Builds scalable service design solutions for multiple cross-functional teams, as well as Business Development strategies for new opportunities.
- Cultivates a community of growth and development through coaching and mentoring others to develop their professional skills.
- Grows our design community and strategies, leads discussion of design practices and standards, and contributes to practice area communities and activities.
Functional Roles:
Collaboration & Communication
- Defines and champions research processes and tools to enable teams to improve and incorporate research in their work.
- Coaches team and customers to develop the cultural conditions and best practices needed to design and deliver human-centered services.
- Mentors inexperienced teams to adopt human-centered practices and embed them into an agile workflow.
Research & Analysis
- Analyzes and champions the vision of how organizations need to change to deliver more effective services.
- Defines key metrics and measurements for organizations to evaluate their impact, working in collaboration with the team to use this data to support iteration on and improvements to what they deliver.
- Derives qualitative and quantitative insights from data analysis and designs connected products and services, and/or crafts applicable solutions and strategies with customers, stakeholders, and the team.
Design
- Leads the team in understanding how to visualize and build services holistically across all touchpoints.
- Leads the design and development of impactful user strategy and service design deliverables.
- Plans and facilitates participatory and iterative design activities and co-creation workshops with stakeholders and team members.
- Advocates for inclusive practices and helps the team design and deliver accessible services that work for all users.
Essential Skills, Experience, or Competencies
Must-Have Skills
- Active Secret Clearance
- Ability to operate and manage work, strategically reason, build relationships, and influence others.
- Expert in identifying user and business needs and developing solutions to meet those needs through strong influencing and communication skills.
- Ability to coach and mentor others on the principles and best practices of service design.
- Demonstrated expertise in design thinking and user-centric design approaches, and ability to apply them across a variety of services.
- Expert knowledge of service mapping methods.
- Ability to evaluate the feasibility and consequences of design decisions.
- Ability to make decisions based on managed levels of risk and complexity.
- Ability to create or collaborate on prototypes of various levels of fidelity to showcase user needs across omni-channel journeys.
- Experience with research, strategy, information architecture, service design, prototyping, and testing.
- Demonstrated expertise conducting a variety of research activities with customers and/or using qualitative and quantitative tools for research.
- Demonstrated expertise in using research to analyze behavior and motivation, and making decisions based on evidence.
- Expert in managing stakeholder relationships and expectations.
- Expert in the end-to-end journey of a project, from navigating initial discovery to end delivery.
- Ability to organize, plan, and execute work, with strong time management skills.
Icing-on-the-Cake Skills
- Expert in crafting a project vision and execution strategy.
- Expert in driving culture and mindset change to internal and external organizations.
- Experience working with Government customers.
- Ability to advise colleagues on agile practices, how and why agile methods are used, and frameworks teams can use for delivery.
- Ability to Identify and communicate how organizations can reduce cost and improve the outcomes of delivery through the redesign of user experience, business processes, and better collaboration across systems.
So, what’s next?
Over the years, we’ve honed our interview process to help ensure that every employee we hire is the right fit for us and that we’re the right fit for them. If we think you’re a good fit, we’ll get in touch and start scheduling your interviews! Depending on the role's/project's requirements, the interview process may include some differences. At the minimum
- Introductory Interview: This is where you and your recruiter will build rapport, explore your career and educational background, discuss salary expectations, role requirements, and set expectations for the interview process, specific to the position of interest.
- Technical Interview (Skills Fit): This is where we get into the nitty gritty of the project. During the Technical Interview, you’ll be interviewed by the technical team to dig more into your background and technical capabilities.
- Business Interview: At this point, you’ve made it to the final frontier! The Business Interview is when you’ll meet with Fearless leadership to dot the i’s, cross the t’s, and determine whether or not we’ll be moving forward with the hiring process.
