RECEPTIONIST I \U2013 FRONT DESK OPERATIONS

Receptionist I – Front Desk Operations

Receptionist I – Front Desk Operations: This position’s primary responsibility is to be the Front Desk Receptionist in the Portland, Maine branch office.  

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Duties of a Receptionist I – Front Desk Operations include, but are not limited to: 

•    Efficiently and pleasantly answer and direct all inbound telephone calls for the region. 
•    Greeting visiting Cross Insurance clients/carrier partners/vendors and ensuring all office visitors receive timely customer service with the appropriate branch staff.
•    Ensuring all office communal areas remain tidy and fully stocked, and conference rooms are properly scheduled and prepared for all meetings. 
•    Daily tracking and reporting of staff attendance via regional email, ensuring branch calendars are up to date and communicating deviation from reported attendance to appropriate staff. 
•    Responsible for branch mail, including opening, organizing and distributing inbound mail, logging into agency management system and/or scanning to appropriate department staff member(s); and collecting and stamping outgoing mail and coordinating pickup and drop off for the same. 
•    Logging into various carrier websites to download and attach Commercial Lines department policy and billing documentation. 
•    Maintaining branch petty cash and receipts for the same. 
•    Completing daily checklist for office duties/maintenance. 
•    Provide primary back-up for Receptionist II as needed.
•    Special projects as assignment by Manager.

Requirements: 

•    Strong ability to multi-task and maintain a positive demeanor.
•    Ability to work well independently as well as within a Team. 
•    Acumen to problem-solve.
•    Strong organizational skills.
•    Excellent verbal and written communication skills.
•    Experience with Microsoft Office (Word, Outlook, PowerPoint, Excel, Teams).
•    Insurance experience is helpful.