Position Requirements:

• High school graduate or equivalent; higher education or insurance experience beneficial
• Attention to detail required - Accurate keyboard, data entry, and clerical skills
• Working knowledge of computers and Microsoft Office products (Word, Excel, Outlook)
• Well-developed organization skills with ability to set priorities and respond accordingly
• Solid mathematical aptitude, analytical and problem solving skills
• Effective written and verbal communication and interpersonal skills to deal with internal and external customers
• Demonstrated ability to operate in a team environment supporting others

Primary Accountabilities:

• Ensures optimum performance in this position gaining full knowledge of Claims Assistant functions.
• Recommends and implements techniques to increase department productivity, efficiency and cut costs; takes advantage of opportunities to improve procedures and strives for high-quality service.
• Develops and maintains an image of corporate excellence using teamwork with an emphasis on professional and credible customer service - positive customer relations to meet and exceed customer expectations.
• Gains basic knowledge of department errors and omissions exposures and E & O procedures.
• Continually strives to improve and upgrade skills.

Essential Job Functions:

• Efficient, timely and accurate processing and data entry of assigned claim files, adjuster requests and claim payments as required.
• Provide required support to adjuster, technician and internal office teams as needed.
• Ability to multi-task and manage a heavy and active case load.
• Daily maintenance and update of assigned files, correspondence, etc.

• Development and maintenance of positive working relations, regular communication and follow up with internal and external customers and claimants as required.

• Assist department and office in maintain file room, process daily mail and dead files, answer phones.
• Access and utilize Claims System, generate loss runs and claim reports as requested.
• Assistance with the compilation of reports, proposals, statistics, handouts, or other various materials as required.
• Timely notification of service problems to Supervisor/Manager.

Performs other duties as assigned by Management.

The above describes the primary functions of this position; however, it should not be considered a detailed description of all assigned tasks.