We Care. We Deliver. Our purpose is to create communities our residents are proud to call home. We currently own or manage over 85,000 units in North America and continue to grow.
Bell Partners, a national leader in multi-family housing, our mission is to be the apartment company of choice by creating value and honoring commitments to our residents, partners, and associates.
This position will plan, organize and manage multiple responsibilities effectively with speed and accuracy. Greet all residents, vendors, and contractors in a warm professional manner, always maintain a warm and friendly demeanor, maintain high standards of personal appearance and grooming, and maintain professional relationship with guests. This person is directly responsible for resident communication regarding maintenance related issues and liaison between the Maintenance Department and the office staff.
This position will plan, organize and manage multiple responsibilities effectively with speed and accuracy. Greet all residents, vendors, and contractors in a warm professional manner, always maintain a warm and friendly demeanor, maintain high standards of personal appearance and grooming, and maintain professional relationship with guests. This person is directly responsible for resident communication regarding maintenance related issues and liaison between the Maintenance Department and the office staff.
Essential Functions and Responsibilities:
- Provide excellent service to all residents, prospects, vendors, and contractors
- Respond to residential complaints and concerns in a timely and professional manner
- Maintain a professional, friendly atmosphere in the office
- Assist with maintenance related questions residents may have or refer to the appropriate staff member or department Assist Service Manager(s) in scheduling vendors and/or contractors for service repairs with proper follow up and documentation
- Help direct residents to the proper resources
- Answering and responding to calls from resident’s, and/or other departments to keep work flow and communication active
- Dispatch service requests out to technicians per severity and priority from resident portal or other departments
- Share ideas for improving resident satisfaction and organization of workflow with the Service Manager(s)
- Follow Fair Housing Standards in all matters when working with residents, vendors, and contractors
- Follow up with residents regarding work orders, scheduling, and satisfactory of completed service tickets
- Provide excellent customer service to residents, ensuring their needs are met Regular attendance and punctuality
Additional Functions and Responsibilities:
- Additional duties as assigned. This position is continually evolving based on needs of the community and additional duties will be required
Knowledge, Skills and Abilities:
- Must demonstrate support of Bell Core Values
- Must demonstrate ability to provide exceptional customer service
- Must demonstrate ability to successfully work on a team
- Must be able to clearly communicate both orally and in writing
- Must be able to understand directives both orally and in writing
- Must have superior interpersonal skills; ability to get along with diverse personalities; tactful; mature, flexible
- Must present a professional image
- Must be resourceful and well organized
- Ability to stand for an eight-hour shift
- Ability to work overtime and weekends when necessary
Education and Background:
- High school diploma
- Strong customer service experience required
- 1+ years property management industry experience preferred
Bell Partners, Inc. (“BPI” or the “Company”) is an equal employment opportunity employer. BPI’s policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age, disability, pregnancy, military/veteran status, marital status, genetic information, gender identity, sexual orientation or any other basis protected by applicable federal, state, or local laws. BPI also prohibits harassment of applicants or employees based on any of these protected categories. It is BPI’s policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.
Note to Applicants: Smoking is prohibited in all indoor areas of Bell Partners Inc. unless designated smoking areas have been established by a particular location in accordance with applicable state and local law.
