(REMOTE) CUSTOMER SUCCESS MANAGER

Silverblaze is looking for a Customer Success Manager to join our team!

Join our dynamic team as a Customer Success Manager and play a pivotal role in shaping the customer experience at our organization. We are building a world-class Customer Success team and are in search of candidates who are self-motivated, relentless advocates for our customers, adept problem solvers and skillful relationship managers. The team is responsible for being a strategic liaison between Silverblaze and our customers.

This remote role welcomes candidates anywhere in the USA & Canada and will be working in the EST timezone. This role requires travel up to 35%. A valid passport is essential for any travel to Canada.

What your impact will be:

• Accountable for maintaining the health of assigned customer accounts, promoting customer retention, and ensuring customers fully realize the value of their investment in our technology.
• Analyze customer’s evolving needs and identify opportunities to upsell, cross-sell, or expand the scope of our product offering and communicate those findings to Account Management.
• Act as subject matter expert SME on the Silverblaze software staying current on product offerings and serving as point of contact for all needs (e.g. new products, upgrades, training materials).
• Serve as a customer advocate within Silverblaze, representing the voice of the customer and providing feedback to internal teams on product enhancements, feature requests, and areas for improvement.
• Proactively address any customer concerns or escalations, working with cross-functional teams to ensure timely resolution and a positive customer experience.
• Conduct routine customer check-ins through scheduled calls and on-site visits to monitor progress, identify issues, and address concerns.

What we are looking for:

• Minimum of 3-5 years of experience, preferably in a Customer Success Manager role at a high-growth software or technology company.
• Comfortable working in a rapidly moving, sometimes highly pressured environment.
• Ability to multi-task and manage multiple customer engagements simultaneously
• Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
• Skilled at listening to and understanding customer needs, even when not clearly defined, and finding sustainable solutions.
• Must be highly organized and capable of working effectively in a fast-paced environment.
• Effective problem solver, shows ownership and wants to see issues resolved
• Ability to travel up to 35% of the time.

What we can offer:

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work and more!

Salary: Compensation will be in line with experience

About Harris:

 is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.

About Silverblaze:

SilverBlaze Solutions is award-winning software innovation, development and consulting firm.  Founded in 1999, SilverBlaze provides utilities with value-focused, highly-customizable web self-service portal and smart forms software.  As a leader in customer engagement and collaboration, we specialize in providing self-service portal and intelligent form software to electric, water, gas, telecom and multi-service utility companies. Over the past 20 years, SilverBlaze has successfully empowered clients throughout the United States, Canada, and the Caribbean to maximize customer engagement. Visit to learn more about the diverse roster of clients SilverBlaze has helped succeed.

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