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Make a difference in the community you live in! As a Community Builder—an employee with the City of Gainesville— you will have a direct hand in building and improving your community and making a visible impact on the lives of your neighbors. Working for local government is more than a job, it’s a chance to contribute to community success and to help enhance the Gainesville way of life.

Department:

9415 GRU - CSS Projects & Analytics

Salary Range Minimum:

$61,061.22

Salary Range Maximum:

$93,021.06

Closing Date:

Until Filled

Job Details:

The City of Gainesville is seeking a dynamic and experienced individual who is innovative and forward thinking that will embrace the organization's citizen-centered vision. The community, its elected leaders, and executive leadership team have embraced this vision.
Gainesville Regional Utilities (GRU) currently has an opening for a qualified Analyst to join our Customer Support Services Projects and Analytics team. We are looking for a highly responsible professional to perform moderately complex technical work analyzing, designing, implementing and maintaining departmental automated/computerized systems.

A typical work day may include: using, maintaining, configuring, planning, and supporting users of GRU’s Customer Relationship Management and Billing Systems, Customer Contact Center and IVR Systems, Reporting and Tracking System for our Customer Support Services Departments and Divisions. Additionally using SAP IS-U/CRM, Power BI, Filemaker, ProjectDox, and Business Objects to satisfy requests for information, data, and reports. Developing, monitoring, and reporting Service Level Agreement metrics for internal and Vendor provided services.
Additionally, this position will be assigned to projects to design, create, and improve solutions for internal and external customers including requirements gathering, process management, development, testing, and publishing. Other duties may include the evaluation of sensitive data requests, including employee and customer information, to determine what is appropriate to publish. Presenting data, requirements, reports, process change recommendations, audit results, and other information to organizational leadership.
Preference may be extended to those candidates who possess:
• Experience in QA/QC of utility processes and procedure, including rate structures, billing rules, customer expectations, and revenue recovery opportunities that enable optimum report development.
• Experience in testing S/4 HANA for Utilities.
• Experience with Business Process Modeling, Requirements documentation, and technical writing.
• Experience with SAP IS-U/CRM or other customer relationship management software.
• Experience developing functional and technical specifications.
• Experience developing test scenarios and scripts.
• Experience developing reporting and data solutions using SAP Business Intelligence, Crystal Reports, and HANA.
• Experience developing, improving, and documenting business processes.
Minimum Qualifications:

• Bachelor degree from an accredited college or university with major course work in information technology, computer sciences, computer programming, information science, networks, system engineering and three (3) years of progressively responsible Information Technology experience relevant to the needs and subject matter of the hiring department ,
Or,
• An Associate degree from an accredited college or university with major course work in information technology, computer sciences, computer programming, information sciences or system engineering, and five (5) years of progressively responsible Information Technology experience relevant to the needs and subject matter of the hiring department, or
Or,
• Graduation from high school or possession of an acceptable equivalency diploma, and current generally accepted certification in an IT area of expertise, and five (5) years of Information Technology experience. Certification and experience must be relevant to the needs and subject matter of the hiring department.

• Candidates with Bachelor or Associate degrees may be able to apply active certification from an industry accepted licensing organization in project management, database, network, security management and implementation, or department specific software toward experience requirements.
• Valid driver license required.


May under-fill as a Technical Systems Analyst I
Minimum Qualifications:

• Bachelor degree from an accredited college or university with major course work in information technology, computer sciences, data management and analytics, computer programming, information sciences or system engineering and one (1) year of responsible Information Technology experience, or
Or,
• An Associate degree from an accredited college or university with major course work in information technology, computer sciences, data management and analytics, computer programming, information sciences or system engineering and three (3) years of Information Technology experience, or
Or,
• Graduation from high school or possession of an acceptable equivalency diploma, and current generally accepted certification in an IT area of expertise, and five (5) years of Information Technology experience. Certification and experience must be relevant to the needs of the hiring department.
Or,
• Candidates with Bachelor or Associate degrees may be able to apply active certification from an industry accepted licensing organization in database, network, security management and implementation, or department specific software toward experience requirements
• Valid driver license required.

Notes:
• Valid Florida driver license required within 30 days of appointment.
• May Require Assessment(s).
• May fill multiple positions.
• May establish an eligibility list.

Embracing change is the Gainesville way of life.
Come join our team as we shift the culture from “No to Yes”, “from reactive to proactive,” “from policy-oriented to services-oriented", and “from silos to teams”.

Job Description:

SUMMARY

This is professional and moderately complex technical work analyzing, designing, implementing and maintaining departmental automated/computerized systems.

Positions allocated to this classification report to a designated supervisor and work under limited supervision.  Work in this class is distinguished by its advanced technical and operational skills.

EXAMPLES OF WORK*

* This section of the job description is not intended to be a comprehensive list of duties and responsibilities of the position.  The omission of a specific job function does not absolve an employee from being required to perform additional tasks incidental to or inherent in the job. Performance of lower level duties may be required.

ESSENTIAL JOB FUNCTIONS

Depending on area of assignment:

Analyzes, designs, identifies, prioritizes, and resolves reported problems including data, account administration, email, desktop, and application issues.

Evaluates hardware/software needs and training/documentation.

Designs, implements and administers automated/computerized systems, such as SCADA, Outage Management, EMS, Geographic Information Systems, computer aided dispatch systems and work management and tracking systems.

Performs needs assessments at departmental level.

Produces data, information and reports.

Corrects program errors or affects modifications of departmental automated/computerized systems by revising coded instructions or altering the sequence of operations.

Communicates with vendors to evaluate new hardware and software solutions, and to discuss existing problems and issues.

Performs in-house technical training for users.

Develops and writes computer programs for input and retrieval of specific documents, data, and information.

Configures departmental software applications and servers to ensure high availability.

Designs user interfaces, applying graphic and creative artistic skills

Attends work on a continuous and regular basis.

NON-ESSENTIAL JOB FUNCTIONS

May require on-call responsibilities.

May require after-hours and weekend responsibilities.

Performs other related duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily.  Below are the required education, experience, knowledge, skills and abilities to perform the essential functions.

EDUCATION AND EXPERIENCE

Bachelor degree from an accredited college or university with major course work in information technology, computer sciences, computer programming, information science, networks, system engineering and three(3) years of progressively responsible Information Technology experience relevant to the needs and subject matter of the hiring department , or An Associate degree from an accredited college or university with major course work in information technology, computer sciences, computer programming, information sciences or system engineering, and five (5) years of progressively responsible Information Technology experience relevant to the needs and subject matter of the hiring department, or

Graduation from high school or possession of an acceptable equivalency diploma,  and current generally accepted certification in an IT area of expertise , and five (5) years of Information Technology experience or an equivalent combination of education, training and experience which provide the required knowledge, ability, and skills.  Certification and experience must be relevant to the needs and subject matter of the hiring department.

Candidates with Bachelor or Associate degrees may be able to apply active certification from an industry accepted licensing organization in database, network, security management and implementation, or department specific software toward experience requirements.

Applicants assigned to Police or Fire must have no conviction of a felony or a misdemeanor involving moral character, perjury, or making false statements; nor after July 1, 1981, have pled guilty or nolo contendre to, or have been found guilty of any such crimes.  Applicant’s current lifestyle and recent history must be free of illicit or illegal drug use.

CERTIFICATIONS OR LICENSES

Licenses

Valid driver license required.  Valid Florida driver license required within 30 days of appointment.

Certifications

None.

KNOWLEDGE,  SKILLS AND ABILITIES

Depending on area of assignment:

Thorough knowledge of advanced problem solving techniques.

Thorough knowledge of systems administration and performance management.

Knowledge of computer networks.

Knowledge of web-based design and programming

Knowledge of real-time or relational databases.

Knowledge of database design.

Working knowledge of database application software, data mining and reporting.

Ability to communicate effectively, both orally and in writing.

Ability to work effectively in a team-oriented environment

Ability to interface systems accurately and independently.

Ability to work effectively with coworkers and the general public.

Ability to work under limited supervision

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

To perform this job successfully, an individual must possess certain physical abilities and be able to withstand work related environmental conditions.

PHYSICAL REQUIREMENTS

Work is sedentary and requires prolonged hours of sitting. 

WORK ENVIRONMENT

May be required to travel locally to other general government or GRU locations within the Gainesville area.

May be required to work after-hours and provide weekend support.

Note: 

May Require Assessment(s).

May fill multiple positions.

May establish an eligibility list.

Come join our team! The City of Gainesville offers a competitive benefits package and opportunities to grow both professionally and personally.

All ‘regular’ employees are eligible for traditional benefits such as health insurance, life insurance, paid leave, 11 paid a holidays a year, a pension plan and a deferred compensation plan, but we also offer great things like on-site fitness centers, tuition reimbursement, on-site medical staff and a wellness program to keep you healthy and happy. Please note; benefits are not available for temporary employees.

Equal Opportunity

The City of Gainesville is an equal opportunity/affirmative action employer and does not discriminate in hiring. Minorities, women and individuals with disabilities are encouraged to apply. Individuals with a disability, who require special accommodations during the selection process, should notify the Human Resources Department at 352-334-5077 or TDD/TTY at 352-334-2292.

Veterans' Preference

Veterans are encouraged to apply. Veterans’ Preference ensures that veterans and eligible persons are given consideration at each step of the selection process. However, preference does not guarantee that a veteran or other eligible person will be the candidate selected to fill the position. Section 295.07, Florida Statutes (F.S.) specifies who is eligible for Veterans’ Preference. State of Florida residency is not required for Veterans’ Preference.

If you are unable to apply online due to a disability, contact recruiting at HR@cityofgainesville.org or by calling 352-334-5077.