Customer Success Manager
Who We Are
Insurity’s vision is all about empowerment. Empowering insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical software. It’s also about empowering our team members through tools, training, teamwork, and professional development opportunities.
To talk the talk, we must walk the walk. We are the largest cloud-based insurance software provider for the Property & Casualty market. In 2021, we were trusted by 15 of the top 25 P&C carriers – now, in 2024, we are trusted by 22 of the top 25 P&C carriers. That’s proof we walk the walk. While our product suites are some of the most compelling in the industry, it’s our team members who deliver the exceptional value and unrivaled industry expertise our customers appreciate from us.
Our team tells us over and over; working at Insurity offers you the opportunity to collaborate with and learn from some of the most creative and knowledgeable minds in insurance technology. You’ll feel welcomed even before you start your first day with us through our award-winning onboarding program.
Take the first step to joining our team by applying today and we look forward to seeing #UatInsurity.
Insurity’s next Customer Success Manager
We are looking for exceptional individuals to join our team to support and cultivate relationships with our customers. Our CSM will get to work with top insurers in the industry and have a direct impact on the way they do business. Our CSMs will be there for our customers when needed, train them to ensure efficient rollouts, assist them through problem-solving and use-case development, all the while enhancing our partnership and helping them get the most value out of their investment in the product suite.
The ideal candidate is a highly motivated self-starter who can independently undertake all customer relationship activities from initial customer onboarding/training and change management to navigating the wider customer organization with the goal of finding opportunities for generating new revenues and enhancing satisfaction.
What You’ll Do:
· Manage a portfolio of existing Insurity Geospatial clients in the UK Insurance market.
· Act as point of contact responsible for customer engagement and support a broad user base of underwriters, exposure managers, catastrophe analysts, risk controllers, and divisional heads
Have a willingness to learn about how Geospatial data is used across different business units within Insurance companies.
· Understand customers’ desired strategy, business challenges, opportunities, and how our solutions address them.
· Strive to achieve customer success, excellent customer health, satisfaction, and customer retention.
· Operate in a high transparency accountability environment and maintain diligent use of Salesforce CRM recording all client interactions.
· Uncover potential cross-sell and upsell opportunities while involving Sales as needed.
· Ensure contract compliance and accurate billing.
· Develop working relationships with key customer stakeholders.
· Understand and provide guidance on how to positively impact the customer experience and loyalty measures in place (NPS, references, etc.)
· Provide insight into internal customer organization, political landscape, and stakeholder personalities.
· Demonstrate thorough knowledge of customers’ business challenges and opportunities and how our products and solutions address them.
· This role is hybrid, either at home or based in our Insurity office in London, 2-3 days a week.
Who You Are:
· 3 years in a Customer Success / account manager / catastrophe risk role within an insurance-related vendor and/or insurance industry experience related to the Property & Casualty market.
· Strong customer support and emotional intelligence qualities with the ability to understand the customer’s desired strategy and be a trusted customer advocate.
· Excellent verbal and written communication skills in English.
· British Citizen or right to work in the UK without sponsorship.
· Strong critical thinking and problem-solving skills.
· Excellent organizational and time-management skills with the ability to multi-task
· Highly proficient computer skills; Word, Excel, PowerPoint
· Flexible and able to work in a fast-paced team environment
· A “customer first”, detail orientated attitude
· Self-starter mentality with an eagerness to learn and the ability to collaborate and work autonomously, with strong multi-tasking and time management skills
· Travel required is less than 10%*
Nice to Have:
· Knowledge and understanding of General P&C insurance industry language/terminology. London Market experience.
· An understanding of insurance underwriting, claims, catastrophe and exposure management processes & workflow.
· Geospatial data knowledge, risk assessment, and data analysis skills.
· The proficiency and desire to learn to work with basic Application Programming Interfaces (APIs)
· CII qualification.
What’s In It For U
· Flex First Workforce: Do your work best from home or from one of our office locations; it’s your choice.
· Generous Time Off: Our leadership believes in taking the time you need when you need it through our Open PTO Policy.
· Day One Health Benefits + Employer-Matched Retirement Savings: You might think these are table stakes, but we know these matter to you.
· More Than Just Core Values: Our values are fundamental in how we attract, train, and retain top talent.
· Award-Winning Onboarding Program: We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year.
· Real Career Growth Opportunities: We love to promote from within with over 20% of our open roles filled through internal applicants last year.
· Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally.
· Internal Networking: Build relationships, network, collaborate, and stay connected with colleagues internally with our one-of-a kind online Coffee for Two program.
· Continuous Learning Opportunities: Own your development with your own LinkedIn Learning + Ted@Work + Kaplan licenses.
· Discounted University Tuition: Employees and their families can start or continue their university career with less out-of-pocket investment through our partnerships with the University of Arizona Global Campus.
· Employee Referral Bonus: Once you come onboard, give Insurity the biggest compliment you can give by referring someone to work here and earn a cash bonus.
We have five Core Values at Insurity; one of which is to Act with Integrity. Providing pay transparency helps you make the best decision for you. We continuously analyze and update our salary ranges for our roles according to market trends to not only ensure our employees are paid fairly, but also help close gender, race, and disability wage gaps. Along with the benefits listed above, the salary range for this role is 37,000-66,000 GBP, commensurate with experience.
Insurity is proud to be an Equal Opportunity Employer
We are dedicated to creating an exceptional work environment for all our employees by extending a culture of diversity, equity, inclusion, and belonging into the very fabric of our organization. We embrace differences and diversity of identity, experience, and thought, and actively strive for inclusive behaviors across our company.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Thank you for your interest in Insurity! Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.
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