Why Attentive needs you
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- Lead the setup and administration of Zendesk, ensuring smooth operation of user profiles, ticket handling processes, and system integrations
- Collaborate closely with cross-functional teams to deploy solutions that enhance customer support workflows and processes
- Optimize and maintain our Zendesk-based Help Center to empower our teams and customers with efficient resources
- Educate and support team members on best practices, troubleshooting, and administrative aspects of Zendesk
- Monitor and evaluate Zendesk's performance metrics to identify improvement areas and enhance the customer support experience
- Coordinate with internal and external stakeholders to address technical challenges related to Zendesk and its integrations
- Maintain comprehensive documentation of system updates, operational procedures, and user instructions
- Stay informed about industry trends and emerging technologies to suggest and apply advancements for improved customer and user experiences
- Drive strategic planning and project management initiatives, contributing to a Support Operations Roadmap to support departmental and company-wide objectives
- Manage system administration tasks and develop processes to prioritize configuration changes and feature deployments
About you
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- Affinity for problem solving and crafting creative, reusable solutions
- Willingness to step out of your comfort zone to try/learn new things
- Insightful, innovative and adapts well to a dynamic and fast-paced environment
- BS/BA Degree or equivalent
- Experience in MarTech/AdTech or a technical service environment not required but preferred
- Strong communication skills; ability to explain technical concepts to non-technical people
- A critical thinker with the ability to logically and methodically investigate and problem-solve
- Code Aptitude: Ability to read and understand HTML/CSS is a plus
- Familiarity with at least one programming and scripting language (such as JavaScript, SQL) is a plus
- Familiarity with REST APIs and API documentation
- Exceptional organization, prioritization, and time-management skills in a fast-paced and demanding environment.
- Effective cross-department communication
You'll get competitive , from health & wellness to equity, to help you bring your best self to work.
For US based applicants:
- The standard base salary range for this position is $71,400 - $115,400 annually
- This position is eligible for equity in the form of RSUs
#LI-DNI
Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
Learn more about , Attentive’s collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.
