Why Attentive needs you
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- Serve as a technical point of contact support resource for Client Strategy to assist in the resolution of technical requests, involving: Scoping net new or enhancing existing 3rd party integrations, helping clients use the full suite of our APIs and webhooks, improving client data quality, and identifying and actioning technical issues that arise from all of the above
- Communicate with clients through a Client Strategist or directly through calls and meetings to best understand and identify customer issues and your role in addressing them
- Translate customer feedback to engineering action, leveraging proper escalation routes to manage internal and external stakeholders’ expectations
- Work cross functionally to triage and mitigate issues
- Creatively problem solve to develop strategic, reusable solutions
- Identify bugs and effectively escalate to the appropriate internal parties
About you
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- Affinity for problem solving and crafting creative, reusable solutions
- Willingness to step out of your comfort zone to try/learn new things
- Insightful, innovative and adapts well to a dynamic and fast-paced environment
- BS/BA Degree or equivalent
- Experience in MarTech/AdTech or a technical service environment not required but preferred.
- Strong communication skills; ability to explain technical concepts to non-technical people.
- A critical thinker with the ability to logically and methodically investigate and problem-solve.
- Code Aptitude: Ability to read and understand HTML/CSS is a plus
- Familiarity with at least one programming and scripting language (such as JavaScript, SQL) is a plus
- Familiarity with REST APIs and API documentation
- Exceptional organization, prioritization, and time-management skills in a fast-paced and demanding environment.
- Effective cross-department communication
You’ll get competitive perks and benefits from , to help you bring your best self to work.
For US based applicants:
- The standard base salary range for this position is $62,400 - $78,000 annually
- This position is eligible for equity in the form of RSUs
