Guest Service Agent

Come Join Our Team!

Residence Inn Louisville Airport is looking for a top-performing Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent.

Residence Inn Louisvile Airport is searching for a motivated Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent eager to give excellent customer service to our hotel guests and ensure they have all they need during their stay. As the Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk is the first person to greet customers, you will check guests in, make reservations, recommend local activities or restaurants, and arrange transportation. Our ideal Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk is outgoing and confident, enjoys working with people, and pays close attention to the details. Apply now if you’re looking for a rewarding career in the hospitality industry!

What is in it for YOU?

All Associates:

• SAME DAY PAY  Access your pay as you’ve earned it! No cost to you!
• Vacation/ Personal days & Holiday pay
• Access Perks
  • Discounts on Travel, Hotels, Food, Entertainment, Shopping, and more!
• Brand Travel Discounts for Travel and Food & Beverage
• Online Training Courses
• Referral Program and Bonus
• Direct Deposit
• Employee Assistance Program
• Associate of the Month/Associate of the Year/Service Awards

Full-Time Associates:

• Medical, Dental, Vision
• Free Basic Life & Basic Accidental Insurance
• Voluntary Life Insurance Products for Self, Spouse, and Dependents
• Day Care Flex Spending account
• Flexible Health Care Spending Account
• Wellness Program- For those who have Medical on our Anthem plan
• 401K with a Company match!
• Jury Duty Leave
• Bereavement Leave 

Some Key Areas of Responsibility for the Hotel Front Desk Clerk, Front Desk Agent, or Guest Service Agent include:

• Welcome all guests and confirm bookings upon their arrival
• Act as a point of contact for guests who require help or information and attend to their wants and needs
• Arrange activities, excursions, and transportation for hotel guests per their request
• Provide the best local recommendations, gather in-depth knowledge about the premises as well as surrounding venues and businesses
• Handle and distribute messages and mail, as well as redirect calls by answering the phone and making reservations
• Answer any issues or complaints made by guests and come up with solutions quickly

Requirements Hotel Front Desk Clerk, Guest Service Agent, or Front Office Agent include:

• High school diploma, GED, or equivalent
• One year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Knowledge of the local area to make recommendations for a variety of services
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Comfortable taking telephone calls and mitigating stressful situations
• Working knowledge of Microsoft Office and reservation management systems 

Applicants must be able to work weekends & holidays

As a Company, we believe the true success of our operation rests with the associates who bring life to the brick-and-mortar. A great hotel or club is created by great people who perform their jobs to the best of their ability and are always friendly and helpful to the guests. Our associates’ attitude is the mark that sets us apart from other management companies. As the property becomes known for its quality of service and the attitude of its associates, the opportunity for growth and security on the personal level is enhanced. A quality operation begets quality people, and this combination, in turn, yields satisfied guests.

With our commitment to an inclusive workplace, Commonwealth Hotels is an equal-opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate our associates’ unique differences because that drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. 

EOE/Drug-Free Workplace.

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