Essential Duties & Responsibilities
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Management of Change Control Process for Lender Technology:
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Create, submit, and monitor change control tickets ensuring required documentation is available to all constituents.
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Work with Lender Tech Product Managers to ensure cards have key requirements included.
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Ensure all production changes are made in accordance with lifecycle methodology and change management policies.
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Assume role of Scrum Master
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Leading standups (daily).
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Attending retro (monthly).
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Coordination of all JIRA tickets to promote to Stage or Production (weekly or as needed).
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Leading sprint planning and sprint review processes (bi-weekly).
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Participating in stage and production code promotion (weekly).
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Preparation and distribution of production and stage release notes (weekly).
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Support and triage the firm’s support mailbox for all applications as needed.
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Assist with Vendor/Contract Management:
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Work with firm Legal, technology and business units on vendor contracts and agreement negotiations.
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Track vendor and subscription contract renewal dates.
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Timely submission of vendor and subscription contract invoices for payment.
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Invoice approvals and payment confirmations for vendor contracts.
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User security administration for subscription services and applications.
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Assist with Budgeting for Lender Technology and corporate subscription expenses:
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Support budgeting and forecasting initiatives that guide decision making of senior management and finance functions on the firm’s Business operations, vendor, I.T. and operational needs.
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Assist with maintaining budgetary discipline for mortgage lending platform.
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Testing: Assist product managers with testing newly developed functionality and regression testing.
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Support the development and management of standardized policies, procedures and compliance checklists for all functions overseen by the business operations team.
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Manage stakeholder relationships and expectations by providing timely updates.
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Work professionally and harmoniously with team and coworkers.
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Other projects and duties as assigned.
Contacts
This position has frequent contact with all levels of employees and management. In addition, this role interacts with outside business partners, vendors, consultants, auditors and other office visitors.
Education, Skills & Experience
Required
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BS in Information Systems, Computer Science, or equivalent experience.
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2+ years of general experience preferably in a finance, consulting, or real estate related sector company.
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Strong documentation skillset.
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Customer service and quality focused.
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Experience with development lifecycle and software testing.
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Excellent communication skills, both verbal and in written (spelling, grammar, and punctuation) including a strong aptitude for accuracy and detail.
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Solid interpersonal communication and time management skills.
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Strong organizational skills, with the ability to learn quickly, work independently, prioritize work effectively, and thrive in a fast-paced environment balancing varied workloads.
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Demonstrable basic knowledge/understanding of commercial real estate lending and financial services debt and equity transactions considered a plus, but not required.
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Cognitive skillset required to learn to read, analyze and interpret basic agreements and other complex documents, workflows and financial statements, when necessary.
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Highly analytical and conceptual thinking ability with demonstrated talent for identifying, scrutinizing, improving, and streamlining processes.
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Demonstrated ability to learn quickly and work independently and as part of a high-performing team.
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Flexibility and ability to work under tight deadlines; Ability to adjust priorities in a changing environment.
Preferred
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Experience in the commercial real estate mortgage lending industry, a plus.
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Experience with Microsoft SQL and Power BI, a plus
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Knowledge and experience working with Jira for issue tracking, a plus.
ORIX USA is an equal opportunity employer, providing equal employment opportunities (EEO), and is committed to diversifying its workforce. All employees and applicants for employment will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. This policy applies to all terms and conditions of employment.
