At Caribou, we care about giving people financial freedom so they can focus on what’s most important to them. Today, less than two percent of Americans refinance their auto loans despite drastic increases in the cost of new and used cars. We see huge potential to help folks reduce their monthly auto expenses, as well as increase the predictability of those expenses over time. We do this by building technology to pair customers with community banks and credit unions, and ushering them through the process quickly. On average, our drivers save $130/month on their car loans while protecting their investment long term.
Caribou is led by leaders from the technology, automotive, and finance industries. We’re proud to be backed by a great team of investors, including QED Investors, Goldman Sachs, Moderne Ventures, Accomplice, Link Ventures, Motley Fool Ventures and others.
About the Role
Caribou is looking for a Senior Product Manager to help drive the vision and strategy for the next generation of our contact center. This role requires a solid understanding of the contact center landscape including contact center as a service providers, omni-channel capabilities and trends in customer experience, coupled with strong product management fundamentals and leadership skills.
As a senior member of the product team, this role will lead the charge on driving the product vision for this critical component to our story of how we scale the business. In this role, you will:
- Develop and execute the product strategy for Caribou’s contact center capabilities (including digital customer engagement), aligning with Caribou’s overall business objectives and growth targets.
- Lead cross-functional teams including engineering, design, analytics, sales and marketing to deliver innovative and impactful solutions that deliver meaningful value to Caribou’s customers, partners, and employees.
- Define and prioritize product features and enhancements based on key stakeholder feedback, customer insights, and competitive analysis.
- Collaborate with internal stakeholders to define key performance indicators (KPIs) and establish metrics to measure the success and effectiveness of Caribou’s contact center operations.
- Drive continuous improvement through data-driven decision-making, experimentation, and iteration.
- Assist in the administration and feature development of Five9 and other Product Operations systems.
- Stay abreast of industry trends, regulatory changes, and emerging technologies in the lending and financial services space to inform product strategy and roadmap.
- Champion a customer-centric approach to product development, ensuring that the needs and preferences of our customers are at the forefront of decision-making.
This role can be based out of Caribou offices in Washington, DC and Denver, CO. Alternatively, this role may work remotely from a state where Caribou operates*
About You
We want to hear from you if you love thinking about how data and seamless customer experiences can transform industries. You have:
- 5+ years of experience in product management or other relevant experience
- 2+ years of experience in the deployment of contact center services preferably Five9 or other relevant technologies.
- The ability to lead the development of product vision, strategy, roadmaps and manage of the end to end product development lifecycle
- Knowledge and understanding of the contact center landscape, inclusive of multi-channel and AI chat capabilities that can be used to power consumer lending experiences.
- The ability to drive trade-offs and prioritization of initiatives, capabilities and business cases with a variety of senior stakeholder groups.
- Superb verbal and written communication skills with demonstrated experience engaging and influencing executives and evangelizing to stakeholders
How we will take care of you
Everyone at Caribou is a valued team member. Our compensation and benefits package includes:
- Competitive compensation: $150-185k
- Equity options
- 401k savings program
- Generous paid time off including: Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents.
- Robust wellness benefits including company-paid plans for health, dental, vision, mental health, disability and basic life insurance.
- Optional benefits to suit your individual circumstances such as HSAs, FSAs, supplemental life and medical insurance, and pet insurance.
- Up to $1,000 per year for eligible professional development expenses.
We come from all walks of life and are joined together by our shared values, which guide our work and how we work together.
- Give a damn. What we’re doing matters. We show up determined to deliver results, and we love it.
- Velocity. We’re intentional about where we’re going and we race towards it.
- Make the assist. We have diverse strengths. We offer and ask for help so we all win.
Caribou is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, pregnancy status, marital status, military or protected veteran status, genetics, or any other characteristic protected by law. This position is not restricted solely to the responsibilities listed above, and the scope and responsibilities are subject to change. A pre-employment background check is required as a condition of employment.
*Caribou does not currently have employee operations in AL, AK, AR, CT, HI, ID, IN, IA, KY, MS, MT, NE, NM, ND, OK, RI, SD, WV, WY.
