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CUSTOMER SUPPORT
Goalbook

   Location: Remote

  Time: 11 months ago

 
Key Responsibilities
- Methodically address customer support tickets and requests, engaging with district and school partners, primarily via email.
- Work with new customers to ensure they get fully set up and are ready for professional development and trainings.
- Process purchase orders and follow up with customers on invoices and receivables as needed.
- Collaborate with fellow Support Team members to update internal documentation as processes are updated.
- Maintain organized internal systems with accurate and up-to-date records.
- Provide support to internal team members. When needed, assist the Operations Team with general business operations.
- Limited travel is required, including for onboarding, professional development, and team events.
 
Required Skills & Experience
- 2+ years customer support experience, ideally at an enterprise SaaS company - Exceptionally detail-oriented and organized
- Effective writing and interpersonal communication skills - Proficiency in Microsoft Excel
 
Benefits
- 60-80k compensation range, based on experience and location - Full medical, dental, and vision coverage
- Safe Harbor 401k matching
- Flexible time-off policy
- Goalbook Family and Medical Leave
- Goalbook Universal Basic Income
- A truly motivated, passionate, and fun team. We’re collectively interested in helping you grow in your career.
 
Apply
Submit an application below addressed to Sana Gabula and provide a cover letter, resume, LinkedIn profile, and how you heard about us. This role is remote.
For the safety of our team members, Goalbook requires employees to test for COVID-19 to attend in-person team events.
Goalbook is committed to building a diverse team that can understand and serve ALL students in the US public school system. We are an equal opportunity employer and strongly encourage applications from all people of diversity, including those with diverse needs, backgrounds, abilities, and other distinct characteristics. 

 

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