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GLOBAL STAFFING SPECIALIST /ASSOCIATE
Cognite

  Time: 1 week ago

Cognite - Global Staffing Specialist /Associate

Global Staffing Specialist /Associate

Bengaluru
Global Customer Success – Global Customer Success Leadership /
Full-Time /
Hybrid
About Cognite
Embark on a transformative journey with Cognite, a global SaaS forerunner in leveraging data to unravel complex business challenges through our cutting-edge Cognite Data Fusion (CDF) platform. We were awarded the  & . In the realm of industrial digitalization, we stand at the forefront, reshaping the future of Oil & Gas, Manufacturing and Energy sectors. Join us in this venture where data meets ingenuity, and together, we forge the path to a smarter, more connected industrial future.

Learn more about Cognite here

Our values
Impact: Cogniters strive to make an impact in all that they do. We are result-oriented, always asking ourselves “How do I add value to my team, to my company, and most importantly - to our customers?”
Ownership: Cogniters embrace a culture of ownership. We go beyond our comfort zones to contribute to the greater good, fostering inclusivity and sharing responsibilities for challenges and success. 
Relentless: Cogniters are relentless in their pursuit of innovation. We are determined and deliverable (never ruthless or reckless), facing challenges head-on and viewing setbacks as opportunities for growth. 

About Global Customer Success
In Global Customer Success, we build a quality company that helps our customers (and employees!) achieve their desired outcomes with Cognite. We take ownership to ensure that value moves beyond a paper exercise, and is being realized in practice. We have a relentless focus on innovation,  ensuring we fully utilize our peoples' capabilities. We strive for happy and thriving employees, working with engaged customers to expand their usage and impact, and bring back feedback to improve our products. Within Global Customer Success, we emphasise developing repeatable and scalable offerings to maximize the outcomes of our investments as a company.



Joining the Customer Success Operations team at Cognite offers the opportunity to work in a dynamic, data-driven environment where you'll directly impact operational efficiency and customer success. You'll collaborate with leadership, contribute to strategic decision-making, and help optimize processes that drive growth. If you're passionate about solving complex challenges, leveraging analytics, and making a tangible difference in both customer experience and company performance, this is the ideal team for the Customer Success Operations team at Cognite means working in a dynamic environment where you'll impact efficiency, collaborate with leadership, and optimize processes that drive growth. If you enjoy solving challenges and making a difference, this is the team for you.

The Staffing Associate  / Manager will help ensure efficient and optimal resource allocation across global projects. This role involves a blend of resource planning, data-driven staffing analysis, and the automation of staffing processes.The Global Staffing Associate  / Manager will support the Staffing Director and collaborate with cross-functional teams, to meet the growing needs of the business, maximize resource utilization, and ensure that the right people are deployed to the right projects at the right time.You will be responsible for Staffing Data, data cleaning and up keep (feeding our metrics and Kpis) making sure they are up to date at all times. 

A typical day as a Cogniter will contain the following tasks & responsibilities


      • Resource Planning & Allocation
    • Help oversee global Staffing: Oversee the staffing needs for global delivery projects, ensuring optimal resource utilization and allocation.
    • Collaborate with Leadership: Work with project managers, delivery leads, and department heads to help forecast staffing needs based on project pipelines and strategic business objectives.

      • Automation & Process Optimization
    • Help adoption and implementation of automated staffing systems to streamline resource allocation.

      • Staffing Analysis & Reporting
    • Keep all data related to staffing and capacity up to date
    • Manage allocation, gantt charts and make sure all information is properly entered at all times in our systems

      • Utilization Analysis:
    • Track and analyze resource utilization across teams, projects, and geographies, ensuring efficient use of internal resources.

      • Stakeholder Management
    • Stakeholder Communication: Together with the Staffing & Operations Director regularly communicate staffing insights, challenges, and recommendations to leadership, including project timelines, risks, and resource gaps.

      • Talent Pool Management
    • Internal Talent Pool: Manage and maintain a global database of internal talent, ensuring an accurate and up-to-date view of staff availability

      • Daily housekeeping:
    • Make sure hours are entered accurately and timely
    • Manage contracts and extensions of staff-augmented resources and partners 
    • Onboard and train resources to hour-tracking

Key Success Factors

    • Resource Utilization: Percentage of staff engaged in billable projects.
    • Staffing Efficiency: Time to fill staffing requests and percentage of projects staffed within target timelines.
    • Forecast Accuracy: Alignment between forecasted and actual staffing needs.
    • Automation Efficiency: Reduction in manual staffing activities through the use of automation tools.

We believe most of these should match your experience

    • Education: Bachelor's degree in Business, Human Resources, Operations Management, or a related field. MBA or equivalent is a plus.
    • Experience: 5+ years of experience in resource management, staffing, or operations, preferably within a SaaS or IT services delivery/consulting environment.
    • Proven track record of managing global teams and resources across multiple projects.
    • Technical Skills:Experience with automated staffing tools Proficiency in using project management and reporting tools
    • Strong data analysis and reporting capabilities, with advanced knowledge of Excel or similar analytics tools.
    • Communication: Excellent verbal and written communication skills with the ability to influence stakeholders at all levels.
    • Problem Solving: Strong critical thinking and problem-solving skills, with the ability to balance project needs and resource availability.
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