JOB SUMMARY/BASIC FUNCTION:

Provide technical management, training and advanced support of the University learning technologies. Liaise with campus departments to coordinate and support web-based instruction. Develop web-based content.

Albertsons Library is the vibrant, nurturing hub of Boise State. This is an inclusive space where people and diverse ideas flourish through research and creative activities. The Library provides high quality, relevant services to students, faculty, staff, and community members. Resources are available in person, over the phone and/or online. This includes databases, journals, books, interlibrary loan, electronics, a makerlab, and our Special Collections and Archives. We also offer rooms for studying, a family study room for students with children, and spaces for exhibits and events.

Fully competent and productive professional contributor who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry level professionals and/or support employees.

• Consult with librarians, staff, designers and other users to determine appropriate and effective solutions using instructional technologies.
• Resolve escalated issues and coordinate with Tier 1 (Helpdesk), application administrators and vendors as appropriate to ensure timely and successful resolution.
• Play a lead role in selecting, planning and releasing new tools and features.
• Analyzes and Interprets data to improve the use, management or delivery of technical solutions.
• Configure roles and permission settings for instructional technologies.
• Manage interface design and display settings, including coordinating with Marketing and Communication.
• Manage, test and deploy features and services.
• Coordinate with vendors or other IT units to identify patches, hotfixes, etc., and participate in the testing and communication of fixes.
• Play a lead role in exploration, communication and testing of upgrades, new features and new versions.
• Document internal processes, policies and procedures. Create custom documentation for internal audiences (sub-administrators, eCampus Center, etc.).
• Develop effective and efficient workflows both internally and for end users.
• Coordinate with other stakeholders (OIT, Operations, HR, eCampus Center, users, committees) to ensure there is broad input, involvement and endorsement of changes.
• Conduct workshops and training sessions about instructional technology.
• Participate in committees and governance.
• Work with Library faculty and staff to enhance library technologies used for teaching and learning.
• Take the lead in identifying and recommending new software and tools that support the library’s mission.
• Manage and configure access to Library servers/services.
• Manage application and OS updates for library resources, including scheduling.
• Maintain and update software/hardware in the library computer lab.
• Supervision of student employees.
• Develop and document policies and procedures for the teaching/learning use of library technology.
• Create/maintain instructional videos for lab resources.
• Assist with the management and maintenance of the Technology checkout program.
• Assist patrons in the library with technology support.
• Provide backup services for the Library’s application administrator.
• Provide support and troubleshooting for the library maker lab.
• Troubleshoot and repair basic electronic devices.
• Deliver training/workshops on library technology.
• Perform other duties as assigned. 

• Excellent computer skills in Microsoft O/S and applications, Apple O/S and applications Linux/Unix and mobile, including iOS and Android.
• Possess basic electronic repair skills.
• Excellent communication (oral and written), interpersonal, organizational and time management skills, with ability to take ownership and complete assigned tasks.
• Analytical and detail oriented, with excellent problem solving skills and with the ability to multitask.
• Strong customer service skills and positive attitude.
• Understanding of academic environment and course work

Bachelor’s degree and 2 years of experience or equivalent professional experience. Prefer degree concentration in Computer Information Systems, Management Information Systems or Computer Science. Some positions may require a bachelor's degree or equivalent in department subject matter, including equipment/instrumental/lab experience.

Preferred Qualifications:

• Expertise with desktop and server support with Windows, Mac and Linux OS’s.
• Excellent application support skills (Windows and Mac).
• Knowledge of makerspace technologies such as 3D printing, laser cutting, vinyl cutting and their pedagogical uses.
• Experience teaching others how to use technology
• Strong Teamwork/Communication skills.
• Strong analytical and problem-solving skills.
• Strong customer service skills.

Cover letter, resume, and three references.

Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We’re a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We’re building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idaho’s Treasure Valley at